Utilities News - Click here
for current news
Monday, December 22, 2008
WaterSmart Tip of the Month
Leave under - the - sink cabinet doors open overnight in the bathroom and kitchen to allow warm room air to circulate around pipes to prevent freezing during frigid weather.
New Year's Resolution: Live WaterSmart
Monday, December 15, 2008
Police respond to Irwin Creek Wastewater Treatment Plant (CMPD police statement, 1:30 pm 12/15/08)
Earlier today, CMPD Homicide detectives responded to the Irwin Creek Wastewater Plant, which is located at 400 Westmont Drive, in reference to a 'check the welfare' call. The incident occurred at 10:25 a.m. when a Charlotte-Mecklenburg Utilities worker called 911 advising they possibly had a fetus come through the public works system.
At this time this incident is being treated as a death investigation until the exact age of the fetus can be determined. The Medical Examiner will be responsible for determining the age of the fetus.
Based on the preliminary investigation, Homicide detectives have found no visible signs of trauma to the fetus. In addition, Charlotte-Mecklenburg Utilities is restricting access to the plant while the investigation is on-going. (There will be no on-site news media filming).
Tuesday, December 9, 2008
WINTER TIPS: Protect plumbing from frigid weather
With the arrival of cold weather -- and especially when temperatures dip below freezing for sustained periods -- Charlotte-Mecklenburg Utilities offers the following advice on ways customers can protect their own plumbing in a home or business:
* Keep pipes thawed in unheated areas. Seal openings and air leaks in your crawl space or basement. Use cardboard, plastic or newspaper to seal air vents if necessary.
* Open doors on cabinets below sinks to allow warmer room air to circulate around plumbing at night.
* Make sure your meter box lid is properly in place to keep cold air from freezing water inside the meter. If your meter cover is broken or missing, contact Charlotte-Mecklenburg Utilities by dialing 311.
* Insulate pipes in unheated parts of your home, and save on energy costs by insulating your hot water heater. Insulation materials are available at your local hardware.
* Locate your master water shut-off valve now in case you experience a burst pipe later and need to cut off your water in a hurry.
* Make sure garden hoses are disconnected and drained, and outside spigots are off and insulated. If you own a backflow prevention assembly, contact Utilities backflow staff at 704.399.2426 for tips on properly winterizing your system.
* Finally, turn off automatic lawn sprinkler systems if you have one! Some customers choose to run sprinkler systems year-round. Freezing temperatures and leaking, misdirected or unmonitored irrigation systems create icy and dangerous pavement puddles for sidewalk pedestrians and motorists. If you absolutely must irrigate your lawn this time of year, do so during daylight hours when temperatures are well above freezing.
The potential for frozen pipes in Charlotte-Mecklenburg is typically infrequent because it only tends to happen when temperatures are far below freezing for extended periods. But it's better to be safe than sorry -- burst pipes can quickly lead to property damage, significant water loss and subsequent high bills.
Monday, November 24, 2008
Update on Drought and Water Restrictions Affecting the Catawba-Wateree River Basin. (no recommended change to current restrictions)
On November 24, the Catawba-Wateree Drought Management Advisory Group (DMAG) issued a news release whereby members agreed to no recommended change to water use restrictions along the river basin.
The release follows a teleconference update on drought and water levels, based on the latest data provided by Duke Energy:
* Lake storage levels along the river are good, and the U.S. Geological Survey Drought Monitor has improved significantly in recent weeks
* Rainfall in the Catawba basin remains below average for the year
* Groundwater levels and stream flows continue an extremely slow recovery from the drought conditions that reached severe levels in 2007.
Based on these combined water supply indicators, the Catawba-Wateree River basin remains in Stage 3 drought conditions. Even so, the onset of winter and lower evaporative loss brought on by cooler temperatures led the regional group to agree that continuing to permit outdoor water use two days per week would not lead to a significant impact on water supply.
Based on that consensus, Charlotte-Mecklenburg Utilities recommends no change from the current local restrictions allowing two-day-per-week lawn watering, residential car washing and pool/fountain filling. Details on restrictions for Charlotte-Mecklenburg Utilities customers are available at www.cmutilities.com homepage. Click on Mandatory Restrictions.
Wednesday, October 15, 2008
Don't Let Grease Clogs Haunt You!
There's nothing scarier than a sewer backup in your home. The onset of wetter weather and the holiday cooking season are two prime ingredients for sanitary sewer overflows in our community. In fact, grease poured down drains caused more than half of all overflows last year - more than 200 of them in the public sewer system alone.
Protect your household and our water quality by properly disposing of fats, oils and grease.
Pour grease into a lidded container, and throw it in the trash. Take larger quantities to a Mecklenburg County recycling center.
Wednesday, September 24, 2008
Outdoor Water Use Allowed Two Days Per Week
On September 24, 2008, the Catawba-Wateree Drought Management Advisory Group (DMAG) met to review regional water/drought conditions and discuss whether to recommend changes to Stage 3 water use restrictions along the Catawba River Basin.
While most of the drought monitoring criteria remains at Stage 3, DMAG members from North Carolina and South Carolina acknowledged we've gotten significant relief from the recent rains, and our surface water supply is healthy as we enter a wetter, cooler time of year. Given that the fall planting season has arrived (when more frequent irrigation is necessary to sustain new turf, flowers, trees and shrubs), the DMAG agreed it would be acceptable if cities chose to temporarily amend their local restrictions to allow twice-per-week outdoor water use through November 2008.
Based on today's recommendations from DMAG and Charlotte-Mecklenburg Utilities Director Doug Bean, Charlotte City Manager Curt Walton has authorized a temporary amendment to water use restrictions for customers of Charlotte-Mecklenburg Utilities. Effective at 12:01 AM on Thursday, September 25, 2008, the new rules are as follows:
Lawn watering, residential car-washing and pool/fountain filling are permitted no more than two days per week, according to the following schedule:
* Customers with odd-numbered addresses may water on Tuesdays & Saturdays.
* Customers with even-numbered addresses may water on Thursdays & Sundays.
The amended restrictions will expire at midnight on November 30, 2008. The temporary change comes following the latest rainfall and water conditions update:
* Catawba lake levels are normal for this time of year, and the Charlotte region received about 15 inches of rain during the past 60 days (about one-third of our normal average annual precipitation). We are ahead in rainfall for calendar 2008.
* The U.S. Geological Survey Drought Monitor status has improved across most of our river basin. While Mecklenburg County's rating improved from 'severe' to 'moderate' drought last week, a small area of the basin remains in 'severe' (or Stage 3) status.
* Stream flow & groundwater levels, while slightly improved, still show Stage 3 drought conditions - a reminder that even with all the rainfall we've seen in recent weeks, the Catawba region continues making up for a historic 17-inch rainfall deficit from 2007.
Despite the lingering drought conditions, Duke Energy's data shows one extra day of water use at this time of year could help sustain new plant growth without significantly impacting current lake levels or downstream flows. During its meeting the DMAG emphasized any amendment to restrictions must be temporary, because our regional drought response plan requires all four criteria (lake levels, drought monitor, stream flows and groundwater) to meet Stage 2 conditions before the DMAG may formally recommend easing restrictions at the local level.
Charlotte utility officials emphasized that restrictions enforcement will continue, and we will quickly revert back to one-day-per-week water use if drought or water supply conditions worsen at any point.
"This drought has reminded us to use only the water that we need, and to waste nothing," said Maeneen Klein, Charlotte-Mecklenburg Utilities Water Conservation Manager. "We're encouraging citizens to conserve all the time - regardless of the weather. And as long as the drought remains with us, we need folks to keep following the water restrictions that we have in place."
CUSTOMER REMINDERS: Your watering day ends at midnight. Additional details about restrictions and water conservation tips are available at www.cmutilities.com. Customers may also dial 311 or 704-336-7600 for more information.
Tuesday, September 16, 2008
Utilities Earns International GIS Award
Charlotte-Mecklenburg Utilities was one of 180 worldwide recipients recently selected from more than 100,000 nominees to receive the Special Achievement in GIS award from the Environmental System Research Institute.
The award recognizes the overall quality of our Geographic Information Systems (GIS) program, which is used to help manage assets, improve business processes and ultimately enhance customer service.
The award was presented in August during the 28th Annual International GIS Users Conference in San Diego. Recipients were nominated and selected by industry peers. Our program was the only winner from North Carolina, and was recognized alongside top GIS programs including the New York State Department of Environmental Conservation, the United Nations Joint Logistics Centre and the Hong Kong SAR Government Planning Department.
Friday, September 12, 2008
Sinkhole repair continues along 3400 Monroe Road, all lanes will reopen before sunrise. (9:30 PM Friday, 9/12/08)
Charlotte-Mecklenburg Utilities crews have made excellent progress while repairing the roadway along the 3400 block of Monroe Road after a sinkhole was discovered there earlier this afternoon.
The pavement initially caved in around some sewer manholes. But the cause of the sinkhole has not fully been determined, and upon further investigation Utilities crews found no damage to the water and sewer lines in the area where the roadway collapsed. The road median and inside, outbound lane of Monroe remain closed at this hour while the hole is backfilled and the roadway patched. Both inbound lanes and the outside, outbound lane remain open. No customers' water or sewer service was affected at any point.
This is the final update. The road patch is expected to be finished before 2 AM and lanes will reopen well before sunrise.
Thursday, September 4, 2008
Crews Working on Research Drive (updated 6:10 p.m.)
At 6:00 pm the crew completed replacing roughly eight feet of 12-inch pipe and started restoring water pressure to the Springhill Hotel and the Macaroni Grill. Water pressure should be normal before 7:00 p.m.
The outside, westbound lane of Research Drive is closed during the repair but traffic can still move in both directions and we do not believe this will be a significant traffic delay. The lane should be reopened around midnight. This is the last update for the night.
Thursday, August 28, 2008
Storm Causes Sewage Challenges in Mecklenburg
Up to 11 inches of rain this week presented some challenges for the wastewater collection system and the five Charlotte-Mecklenburg Utilities wastewater treatment plants. Wednesday - during the height of the downpour and flooding - Charlotte-Mecklenburg Utilities responded to some wastewater overflows.
The underground sanitary sewer pipe network is not designed to handle storm water, yet the runoff and flooding from torrential rains inevitably infiltrated the pipe network here and around the region. No fish kills or other environmental impacts were reported.
"This was a significant rain event," said Utilities spokesman Cam Coley. "Our crews were working and responding around the clock. Our plants handled tens of millions more gallons of extra flow but performed well. The plants didn't flood and they didn't spill. They treated the extra heavy flow without compromising water quality standards. We had some overflows of rainwater and wastewater in the pipe system, but these were minor compared to flooding events we have seen in the past."
All five wastewater treatment plants have back-up basins that are able to capture and later treat several million gallons of rainwater infiltration. Recently, the Long Creek Lift Station added back-up basins and a retention pond. Both came in use during this rain event. The lift station collected six million gallons in the emergency basins and 500,000 gallons in the retention pond. "This improvement project prevented a significant overflow and helped us successfully treat the water at a wastewater plant."
The rain / wastewater spill locations that had 1,000 (or more) gallons reach surface water:
* 1909 Shoreham Drive- estimated 2,400 gallons reached Briar Creek Basin
* 2505 North Pine Street - estimated 3,600 gallons reached Little Sugar Creek Basin
* 3601 Shamrock Drive - estimated 5,950 gallons reached Briar Creek Basin
* 7400 Valleybrook Road - estimated 13,760 gallons reached McAlpine Creek Basin
* 247 Meadowbrook Road - estimated 3,600 gallons reached Briar Creek Basin
* 357 Fannie Circle - estimated 4,800 gallons reached Briar Creek Basin
* 4518 Sampson Street - estimated 1,200 gallons reached Taggart Creek Basin
If you see or suspect any type of spill from the sewer collection system, please dial 311 (or 704-336-7600). The phone line is answered 24 hours per day.
Wednesday, August 27, 2008
28 Billion Gallons Recycled Last Year
Utilities Protects Environment through Safe, Effective Wastewater Treatment
Charlotte-Mecklenburg Utilities successfully collected and treated more than 28 billion gallons of the community's wastewater during the fiscal year that ended June 30, 2008. Plants earned performance awards while pipe crews maintained and improved the infrastructure and responded to 59 fewer wastewater overflows.
Wastewater overflows are still a community challenge. "Grease poured down kitchen drains caused more than half of the overflows," said Utilities spokesman Cam Coley. "Customers can help protect the environment - and their plumbing - by pouring fats, oils, and grease in a disposable jar and pitching it into the trash, instead of down the drain."
In the September water bill, customers will receive a summary of the annual wastewater report. The reports will also be posted on www.cmutilities.com under 'Publications.'
Thursday, August 21, 2008
Water utility earns superior bond ratings
During the past week, three of the nation's leading financial institutions renewed their high vote of confidence in Charlotte-Mecklenburg's water and wastewater operations by issuing outstanding utility bond ratings - two AAA ratings and one Aa1.
"Superior planning and management have resulted in positive financial operations and strong liquidity," according to Fitch Ratings, which awarded one of the AAAs. Fitch noted that Charlotte-Mecklenburg's water and wastewater treatment plants are "well-maintained" and "utility rates are well below average compared with those of other local systems and similarly sized utilities throughout the southeast."
Retaining these top ratings will help keep water and sewer rates competitive for Charlotte-Mecklenburg Utilities customers, who fully fund the public water and sewer system. "Earning AAA status is like having a top 'credit score' and therefore leads to the lowest available borrowing interest rates," said Utilities spokesman Vic Simpson. "Based on our borrowing levels for capital improvements and the going rates for AAA versus AA, the interest savings will be up to $9 million over the next five years."
The bond ratings were awarded by Fitch, Standard & Poors and Moody's Investors Service following visits to Charlotte last month. Only a few water utility systems nationwide have attained multiple AAA bond ratings, which are especially meaningful during a struggling national economy and a lingering regional drought that led to necessary water use restrictions and a higher than normal rate increase last spring to cover a loss in water revenues.
Moody's Investors Service - which awarded the Aa1 - concluded in its rating report that Charlotte-Mecklenburg's leadership "appears to have effectively managed through the drought that has affected the entire southeast this year. While water demand decreased by 37 percent, financial margins are reportedly still solid given a 15 percent rate increase approved by council in May."
"Moody's expects the system will maintain its history of strong financial operations, evidenced by healthy coverage levels and strong liquidity, given solid year-end fiscal 2008 projections and five-year projections indicating continued strong coverage levels in the face of restrictions."
Tuesday, August 12, 2008
City recognized for protecting water
CHARLOTTE - Four Charlotte-Mecklenburg Utilities wastewater treatment plants have received national industry awards for protecting public health and the environment during the 2007 calendar year. Peak Performance Awards awarded by the National Association of Clean Water Agencies (NACWA) recognize the hardworking professionals at our local wastewater plants who protect water quality through strong compliance with individual plant discharge permit limits.
Municipal wastewater plants across Mecklenburg County collect and treat a combined average of 78.4 million gallons of wastewater each day. Every facility performs continuous testing under tight water quality standards as prescribed by federal and state regulators. There are literally thousands of chances for any type of violation to occur at any plant within a year's time, and some circumstances are beyond a plant's control.
City-operated plants have earned NACWA awards during each of the past seven years that entries have been submitted. Gold Awards go to plants with 100 percent, perfect compliance with their permit requirements during a calendar year. Silver Awards go to plants with no more than five permit violations during the year.
This year's local honorees include:
McDowell Creek Wastewater Treatment Plant (Huntersville) - GOLD Award
Mallard Creek Water Reclamation Facility (Northeast Charlotte) - GOLD Award
McAlpine Creek Wastewater Treatment Plant (Pineville) - SILVER Award
Sugar Creek Wastewater Treatment Plant (South Charlotte) - SILVER Award
"Our environmental management team is always pushing for perfection," said Utilities spokesman Vic Simpson. "Our staff cleans the community's wastewater to meet rigorous water quality standards every hour of every day, before recycling the water to local river basins for others to use."
"Wastewater treatment is a critical side of environmental protection that rarely gets the credit it deserves," Simpson said. "We didn't just jump on the 'green' bandwagon, we've been a driver for a long time."
Thursday, July 31, 2008
No change to water restrictions expected through Mid-August
Based on current water levels, weather conditions/forecasts and the continuing drought, the regional Drought Management Advisory Group (DMAG) will recommend in a news advisory today that communities along the Catawba-Wateree River maintain their current level of local mandatory water use restrictions. The water rules will remain as they are in Charlotte-Mecklenburg (specific details are available at www.cmutilities.com).
The DMAG - which includes representatives from Duke Energy, Charlotte-Mecklenburg Utilities and nearly two dozen municipal and other water users - will meet again at the end of August to discuss whether regional water and drought conditions have developed further such that changes to local restrictions may be warranted.
Friday, July 25, 2008
6:45 AM UPDATE (7/26/08): Pipe repair complete, WATER SERVICE RESTORED since 1 AM for customers along 4700 McKee Road; Road patch to be completed by noon today.
Charlotte-Mecklenburg Utilities crews have completed a difficult repair on an 8-inch water service line where it connects with a 16-inch main along the 4700 block of McKee Road. Water service was restored by about 1 AM overnight for residents in the Providence Arbors apartment complex and other homes in the area. As of 6:45 AM, all that remains is to finish filling and patching the holes in the roadway pavement where the work occurred, and that should be finished by noon today.
The repair on the leaking line was initially discovered Thursday night. Utilities crews worked continuously to finish the repair, which was complicated by unforeseen parts and equipment needs, and difficulty shutting off water service in the vicinity where the line break had occurred.
THIS IS THE FINAL UPDATE.
Thursday, July 10, 2008
No change to water restrictions expected through July
Based on current water levels, weather conditions/forecasts and the continuing drought, the regional Drought Management Advisory Group (DMAG) will recommend in a news advisory today that communities along the Catawba-Wateree River maintain their current level of local mandatory water use restrictions. The water rules will remain as they are in Charlotte-Mecklenburg (specific details are available at www.cmutilities.com).
The DMAG - which includes representatives from Duke Energy, Charlotte-Mecklenburg Utilities and nearly two dozen municipal and other water users - will meet again at the end of July to discuss whether regional water and drought conditions have developed further such that changes to local restrictions may be warranted.
Saturday, June 14, 2008
54-Inch Water Pipe Repair Updates and Water Use Restrictions (please go to homepage)
Updates will be posted in pdf format on www.cmutilities.com
Friday, June 6, 2008
It's HOT but keep conserving, Charlotte!
Thanks to the continuing water conservation of Charlotte-Mecklenburg customers, water demands remain very manageable at this time, even during the arrival of June and 90+ degree weather this week.
So far during June, daily water consumption averages 10-11 million gallons less per day than the normal daily average for the month.
We thank customers for continuing to follow the water use restrictions in place (details at www.cmutilities.com). We are still in a drought and the heat does not make things any easier. Please remember, your 1 weekend watering day ends at midnight! Odd-numbered addresses can water on Saturdays, even-numbered addresses can water on Sundays. Car-washing, lawn watering and pool refilling is prohibited the other six days of the week! Charlotte-Mecklenburg Utilities and its partners in the Catawba River basin are continuing to monitor the water and weather situation very closely. For now everything is OK and no changes in restrictions are forecast at this time, despite the recent heat (it is June in the South, after all!). Stay tuned to your local news media and www.cmutilities.com for updates.
Tuesday, May 20, 2008
Regional drought group recommends no change in restrictions
Today the Catawba-Wateree Drought Management Advisory Group (DMAG) met to discuss the latest weather and water supply conditions and, based on their update/discussion, the group issued a news release this afternoon recommending no change to the current stage 3 water use restrictions.
Rainfall and weather conditions are roughly the same as they were last month, and predictions for the summer are cautiously optimistic but (as always) never a certainty.
While we have received some rainfall this spring and lake levels are OK, we remain in a drought. Stream flows and groundwater recovery are still lagging and the imminent return of warmer temperatures prompts the committee to adopt a 'stay the course' approach across the basin.
Charlotte-Mecklenburg water restrictions - which limit outdoor water use to one day per week - are detailed at www.cmutilities.com and will remain simliar to restrictions in other communities along the Catawba Basin. The regional drought group will review and reconsider conditions again in 30 days.
Thank you, Charlotte-Mecklenburg, for your continuing conservation efforts.
Thursday, May 15, 2008
Broken Sewer Pipe Closes Lanes at 4th and Caldwell Streets
Charlotte-Mecklenburg Utilities responded to a wastewater spill Wednesday night near 428 4th Street.
Private Contractors were excavating under the 4th Street and Caldwell Street intersection to install a new water pipe and fiber-optic cable. During excavation, a 50+ year-old wastewater pipe broke. An estimated 14,400 gallons leaked into Little Sugar Creek (via storm drain) before it could be diverted into another pipe.
City wastewater repair crews responded to the spill within 40 minutes and took appropriate cleanup / repair action. No fish kill was detected due to this overflow.
A section of 15-inch pipe is being replaced today. The storm drain is also being inspected for possible repair.
Lane closure details are as follows:
1. Fourth Street has been reduced to only one inbound lane at Caldwell Street
2. Caldwell Street is closed at Fourth Street
3. The Fourth Street Exit off I-277 South is closed
4. Davidson Street between Fourth Street and Trade Street is closed
5. These street closings are until further notice and are expected to affect evening rush hour traffic
Motorists are advised to avoid the area around the NASCAR Hall of Fame and expect considerable uptown congestion through Thursday night. Commuters are urged to use the LYNX Blue Line. Charlotte-Mecklenburg Utilities and Charlotte Department of Transportation will send updates one the above closings and also post them on this webpage.
Charlotte-Mecklenburg Utilities has Rapid Response Teams and other crews in place to monitor the 3,865 mile sewer line network. Crew maintenance of pipe ensures safe delivery and treatment of an average of 86 million gallons of wastewater every day. Please help us protect the environment! Anytime you see or suspect any type of spill from the sewer collection system, dial 311 (or 704-336-7600). The phone line is answered 24 hours per day and we will respond.
Friday, April 18, 2008
Outdoor Water Uses Allowed One Day a Week
Thanks to improving water conditions and conservation, Charlotte-Mecklenburg residents may wash cars and fill pools one day a week starting Saturday, April 19. Effective 12:01 a.m. Saturday, the amended water use restrictions for all Charlotte-Mecklenburg Utilities customers are as follows:
Residential car washing, lawn watering and filling swimming pools and fountains are permitted one day per week.
* Customers with odd-numbered addresses may use water outside on Saturdays (Example: 123 Main Street)
* Customers with even-numbered addresses may use water outside on Sundays. (Example: 124 Main Street)
REMEMBER: Your water use day ends at midnight. Lawn watering, residential car-washing and filling swimming pools and fountains are allowed only on your watering day.
The amended water restrictions were formally approved on April 18 by City Manager Curt Walton, upon recommendations from Charlotte-Mecklenburg Utilities Director Doug Bean and the regional Catawba-Wateree River drought response committee.
"We thank all our customers for helping us protect our drinking water supply and avoid emergency restrictions during this historic drought," said Maeneen Klein, Charlotte-Mecklenburg Utilities Water Conservation Manager. "Recent rains improved the drought situation to a point that we can make additional water uses available, within reason. We continue to need more rain and conservation to get out of the drought. Using only what you need will go a long way to avoiding a return to the restrictions of last winter."
Mandatory details and conservation tips are available at www.cmutilities.com. Additional water-saving information is available at www.saveyourwater.org. Customers may also contact the City-County customer service center by dialing 311 or 704.336.7600.
Car Washing Tips from Charlotte-Mecklenburg Storm Water Services:
* Dirty, soapy water from washing your car can pollute our surface waters.
* Wash on the lawn or other natural area. The soil will act as a filter to clean the wash water.
* Limit runoff by using a bucket, rag and control nozzle on your hose.
Wednesday, April 16, 2008
Local Water Utility Receives Three Environmental Awards
The Charlotte Business Journal and Centralina Council of Governments recently recognized Charlotte-Mecklenburg Utilities for its leadership in environmental initiatives.
The Charlotte Business Journal today presented Utilities with two awards during its Green Awards luncheon held at the Convention Center. These honor the utility's work in two areas:
The Green Nonprofit Business Award recognizes Utilities as a whole for the variety of environmental programs and initiatives in place there.
The Green Commercial New Construction Project Award recognizes the new Utilities Environmental Services Facility off Billy Graham Parkway that includes numerous environmentally sound features. Utilities is seeking LEED certification, which would make it the first of City government buildings to be certified.
Utilities recently received a third award from the Centralina Council of Governments. The Region of Excellence Award in Environmental Planning and Conservation honors the water department's commitment to the environment and sustainable business practices.
Some highlights of the utility's environmental initiatives include:
* Incorporating sustainable products and features in the Environmental Services Facility. The building saves water and energy and includes daylighting, recycled materials and products that improve indoor air quality.
* Water reuse equipment and construction of rain gardens installed during the McDowell Creek Wastewater Treatment Plant expansion.
* Our biosolids recycling program, where solids from the water and wastewater treatment processes are safely land-applied rather than landfilled.
* Programs to protect land for water quality and wildlife preservation.
* Earning certification and operating under IS0 14001 Environmental Management standards at the Mallard Creek Water Reclamation Facility.
* Award-winning environmental education programs, including the Blue Planet Water Environmental Center and our WaterSmart conservation and community awards program.
Charlotte-Mecklenburg Utilities is a department of the City of Charlotte, providing drinking water and wastewater services to more than 750,000 people in Mecklenburg County.
Friday, April 4, 2008
Residential Car Washing Permitted Until April 15 (midnight) Following Cankerworm Aerial Spray
In response to requests to clean off residue from the cankerworm spraying program, Charlotte-Mecklenburg Utilities has temporarily suspended the water use restriction on residential car washing until midnight on April 15. To receive cankerworm updates, visit cankerworm.charmeck.org and sign up for the Notify Me service.
Wednesday, April 2, 2008
One day per week lawn watering OK starting Saturday, April 5 2008
Following the latest drought update and continued reports of improving water supplies along the Catawba River, water use restrictions in Charlotte-Mecklenburg will be amended to allow lawn watering one day per week, starting this weekend.
Effective at 12:01 a.m. Saturday, April 5, the amended restrictions for all Charlotte-Mecklenburg Utilities customers are as follows:
Lawn watering, including the operation of a sprinkler system, is permitted one day per week.
> Customers with odd-numbered addresses may water lawns on Saturdays. (Example 123 Main Street)
> Customers with even-numbered addresses may water lawns on Sundays. (Example 124 Main Street)
REMEMBER: Your watering day ends at midnight.
All other restrictions remain in effect - residential car-washing, refilling of empty swimming pools and operation of ornamental fountains are still prohibited activities.
The amended restriction on lawn-watering follows yesterday's drought and water supply update by Duke Energy during a meeting of the Catawba-Wateree Drought Management Advisory Group (DMAG), and a DMAG news release issued yesterday afternoon stating that all members agreed moving to allow one day per week of lawn watering is an appropriate step at this time. The DMAG includes nearly 2 dozen community water systems and other significant water users between Lenoir, N.C. and Camden, S.C. During yesterday's DMAG meeting, Duke Energy confirmed lake levels are in relatively good shape for the time being, the U.S. Drought Monitor status has improved slightly and stream flows are looking better. Allowing one day per week of lawn watering is permissible within the regional drought response plan's Stage III restriction guidelines.
Updated restrictions for Charlotte-Mecklenburg Utilities customers were subsequently recommended by Utilities Director Doug Bean and formally authorized today by Charlotte City Manager Curt Walton. The move replaces an outright ban on lawn watering enacted first along the Catawba basin by Charlotte-Mecklenburg on September 26, 2007 - a time when water supply levels were dropping rapidly due to high temperatures and persistent lack of rainfall.
"Conservation is still critical but things are looking up," said Maeneen Klein, Charlotte-Mecklenburg Utilities Water Conservation Manager. "We remain in the same stage of drought, but the combination of improved lake levels, Drought Monitor and stream flows is enough to amend restrictions for now and still remain consistent with the regional drought response plan. Another shift in the weather may require us to tighten the rules again later, but for now allowing limited lawn watering is a reasonable step that balances environmental and water supply needs with business and economic needs."
Mandatory details and conservation tips are available at www.cmutilities.com. Additional water-saving information is available at saveyourwater.org. Customers may also contact the City-County customer service center by dialing 311 or 704.336.7600.
Wednesday, March 19, 2008
Catawba-Wateree Drought Management Advisory Group Recommends Continuing Stage 3 Water Restrictions
The Catawba-Wateree Drought Management Advisory Group (CW-DMAG) recommends the region continue the current Stage 3 water restrictions implemented last fall to ensure an adequate water supply is available for essential needs. In their implementation of Stage 3 water restrictions, most of the public water systems in the Basin are prohibiting lawn watering.
"We looked at the status of each indicator in the Catawba-Wateree Low Inflow Protocol (LIP) and how each might change over the next several months," said Ed Bruce, CW-DMAG Coordinator. "While some indicators are showing signs of recovery, the US Drought Monitor, streamflow and groundwater indicators are lagging the reservoir storage improvements."
"It's obvious to the community that we've had some nice rainfall, and the area's lake levels are at or above normal levels for this time of year," continued Bruce. "But what's less obvious, and just as important to these lake levels, is how much less water is being removed compared to normal conditions."
Since fall, the water use restrictions have reduced public water consumption between 15 and 30 percent of normal expected use. Also, Duke Energy has for months limited water releases from the dams to only the minimums necessary for downstream public water needs.
Although the recent rainfall has increased the storage in the reservoirs, natural evaporation from the reservoirs and transpiration from the area's trees and plants, begin to remove large quantities of water from the Basin in the spring. These large natural water losses will soon return to their warm-weather highs, which are more than three times winter lows.
"The CW-DMAG members want to begin relaxing the water use restrictions as soon as possible without jeopardizing a possible drought recovery," added Chuck Hansen, Public Services Director, City of Hickory, NC. "We know the restrictions are really impacting customers that use water within the Basin. We all need the same thing: rain."
Drought and Weather Indicators
In recommending current mandatory water restrictions remain at current levels, the CW-DMAG reviewed the area's major drought indicators along with the National Weather Service's predictions of six-month weather trends.
The U.S. Drought Monitor map shows the 'Exceptional' drought area in the Southeast has shrunk over the last month and the Piedmont area of the Carolinas is now classified as 'Extreme' drought, still a very serious drought designation.
Groundwater levels have stopped decreasing, but have not recovered appreciably.
The six-month average of area stream flows remains around 40 percent of normal, and the March average stream flows are only slightly higher.
The reservoir storage index has recovered to above normal for this time of year, but high summer losses from natural evaporation and transpiration of the area's vegetation cover will begin to reduce the storage in the reservoirs without significant rainfall.
Rainfall - 2008's first quarter rainfall is still well below normal.
National Weather Service Trends are predicting lower-than-average rainfall throughout the summer due to the continuing influence of La Niña.
The Catawba-Wateree Drought Management Advisory Group (CW-DMAG) was formed to regularly review the drought status and to recommend and coordinate needed actions for the Groups' members. It also reviews the Low Inflow Protocol (LIP) and recommends possible improvements to Duke Energy. Normally scheduled to meet once a year, the CW-DMAG since late summer 2007 has received weekly drought status reports and has met as a group at least monthly. CW-DMAG members include the area's public water suppliers and several large industrial users that withdraw water from the Basin, NC and SC agencies, the US Geological Survey, and Duke Energy. The CW-DMAG and the Low Inflow Protocol (LIP) are outcomes of Duke Energy's relicensing process for the Catawba-Wateree Hydro Project. The LIP will become part of Duke Energy's New License for the Project to be issued by the Federal Energy Regulatory Commission.
Tuesday, March 11, 2008
Utilities Receives Environmental Award
Charlotte-Mecklenburg Utilities received a Region of Excellence Award in Environmental Planning and Conservation from the Centralina Council of Governments (CCOG) during the group's Annual Board of Delegates meeting on February 13.
The award recognizes several recent Utilities projects and initiatives that demonstrate our commitment to the environment and sustainable business practices. These efforts include:
* Incorporating LEED certification and 'green' elements into design and construction of the new Utilities Environmental Services Facility. This will be the City's first building with LEED certification, which is based on standard environmental specifications and building materials.
* Water reuse program elements and construction of rain gardens that were included in the recent expansion of the McDowell Creek Wastewater Treatment Plant.
* Our biosolids recycling program, where solids from the water and wastewater treatment processes are safely land-applied rather than landfilled.
* Programs to protect land for water quality and wildlife preservation.
* Adopting, earning certification and operating under IS0 14001 Environmental Management standards at the Mallard Creek Water Reclamation Facility; and
* Our award-winning environmental education programs, which include the Blue Planet Water Environmental Center and our WaterSmart conservation and community recognition programs.
Monday, March 10, 2008
AP series on pharmaceuticals and water
The Associated Press ran a series of articles about pharmaceuticals in water supplies. Utilities provided the following information so our community understands how this issue relates to Charlotte.
Pharmaceuticals are an emerging concern that the water industry has been researching for several years, but one that is not yet well understood. We know the human body often only absorbs small amounts of the various prescription and over the counter medicines and dietary supplements that are widely used.
The parts of these medications and supplements that are not absorbed naturally pass through the body and flow into wastewater treatment plants.
While some of the pharmaceutical compounds may be removed or reduced by the wastewater treatment processes, at least some of them may pass through the plant and are discharged into streams, rivers, and groundwater (via septic systems) across the country.
Those streams and rivers are used as water supply sources by other communities downstream. The drinking water treatment process may remove or reduce some pharmaceutical related contaminants, but not necessarily all of them.
The US EPA has not established standards to regulate the amount of pharmaceuticals in drinking water, at least in part because the effects of low dosages over time are not yet known. Neither the EPA nor state drinking water regulators have established requirements for testing drinking water for these types of contaminants.
There are very few laboratories in the country that are capable of analyzing water samples for a full spectrum of pharmaceutical compounds. Research supports that the concentrations found in those few samples that have been tested are very, very low - far below prescribed medical dosages.
Utilities runs more than 150,000 water quality tests per year for more than 100 substances in accordance with state and EPA regulations. We have not tested Charlotte's water supply for pharmaceuticals, but we support professional research in that area through our membership in the American Water Works Association Research Foundation and the Water Environment Research Foundation. If Charlotte were to test for pharmaceuticals, it is likely some types would be detected at very low concentrations, simply because they seem to be pervasive in the environment and because today's sophisticated laboratory processes can detect tiny quantities.
Charlotte will continue to follow the research and to work with N.C. drinking water regulators and health officials to be sure that our drinking water is safe for our customers. Customers who have questions about what is in their tap water are encouraged to visit the water quality report section of www.cmutilities.com or call the EPA safe drinking water hotline at 1-800-426-4791.
Monday, February 18, 2008
Conservation education campaign launched
Citizens urged to visit special website, learn how to cut back more during the drought
OK, the lawn sprinkler's been off since last fall, the car's dirty, and the pool's covered for the winter. Wondering how else you can conserve during the drought? Jump online, visit saveyourwater.org and we'll show you!
Charlotte-Mecklenburg Utilities and the City have launched an educational blitz of billboards, radio ads, emails and a new website featuring conservation tips and other tools to teach us all ways we can cut back further at the tap to protect our regional water supply. Leaders from Charlotte City Council, Mecklenburg County Board of Commissioners and other partners joined in this afternoon's kickoff ceremony for the saveyourwater.org campaign at the Charlotte-Mecklenburg Government Center.
"Folks may wonder, 'Why now?' when it's wintertime and recent rains have helped stabilize water levels," said
Utilities Water Conservation Maeneen Klein. "The truth is, we've got to conserve now more than ever, as the
drought is still upon us, hot weather's just around the corner and water levels along the Catawba River are far from recovered from this yearlong drought. We don't know - and we can't control - when regular rains will return."
We can control our water use, and citizens have done a good job thus far: Residents and businesses have
generally complied with restrictions and slashed water use by a total of 35 percent (53 million gallons per day)
since rules were implemented last August. During the past 23 weeks, approximately 2,200 watering citations
have been issued.
"This campaign is about more than following water restrictions "we're challenging everyone to dig a little
deeper to cut back indoors, as well as outdoors," Klein said. "This is about everyone making the choice to help
our community, and to stretch our limited natural resources. Saveyourwater.org is here to keep that awareness going and give us additional tools to work with."
Wednesday, January 30, 2008
Water Conservation Still Urged During Winter
Mandatory restrictions remain in effect for Charlotte-Mecklenburg Utilities customers, despite welcome rainfall that has boosted lake storage levels.
Duke Energy's revised projection states further water use restrictions may not be necessary before August.
This is encouraging news for everyone in the Catawba River basin; however, it does not indicate long-term
drought relief. Mecklenburg County continues to be designated in 'exceptional drought,' the most severe level.
"The lake levels have improved, but we're definitely not out of the woods," said Maeneen Klein, Utilities
Water Conservation Manager. "We saw last year how warm temperatures and lack of rainfall can have a
quick impact. Continued conservation is still our best option for extending our water supply in a drought.
"We hope customers' efforts will put our community in a position where tighter restrictions won't be needed."
Customers still are permitted to water trees, shrubs or flower beds with drip irrigation, a container or a handheld
hose with spray nozzle attached.
Utilities asks customers to make a conscious decision each time they use water.
* Reduce shower time.
* Use paper plates for a few meals a week.
* Flush only when necessary.
* Use towels and linens an extra few days to reduce washing machine loads.
* Dispose of food scraps in the trash instead of garbage disposal.
Visit www.cmutilities.com for information on restrictions and conservation tips. Water Watch Updates
continue to be posted on Tuesdays and Fridays.
Wednesday, January 16, 2008
WINTER TIPS: Protect plumbing from frigid weather
With the arrival of cold weather -- and especially when temperatures dip below freezing for sustained periods -- Charlotte-Mecklenburg Utilities offers the following advice on ways customers can protect their own plumbing in a home or business:
* Keep pipes thawed in unheated areas. Seal openings and air leaks in your crawl space or basement. Use cardboard, plastic or newspaper to seal air vents if necessary.
* Make sure your meter box lid is properly in place to keep cold air from freezing water inside the meter. If your meter cover is broken or missing, contact Charlotte-Mecklenburg Utilities by dialing 311.
* Insulate pipes in unheated parts of your home, and save on energy costs by insulating your hot water heater. Insulation materials are available at your local hardware.
* Locate your master water shut-off valve now in case you experience a burst pipe later and need to cut off your water in a hurry.
* Make sure garden hoses are disconnected and drained, and outside spigots are off and insulated. If you own a backflow prevention assembly, contact Utilities backflow staff at 704.399.2426 for tips on properly winterizing your system.
* Finally, turn off automatic lawn sprinkler systems if you have one! Some customers choose to run sprinkler systems year-round. Freezing temperatures and leaking, misdirected or unmonitored irrigation systems create icy and dangerous pavement puddles for sidewalk pedestrians and motorists. If you absolutely must irrigate your lawn this time of year, do so during daylight hours when temperatures are well above freezing.
The potential for frozen pipes in Charlotte-Mecklenburg is typically infrequent because it only tends to happen when temperatures are far below freezing for extended periods. But it's better to be safe than sorry -- burst pipes can quickly lead to property damage, significant water loss and subsequent high bills.
Friday, January 4, 2008
City water utility earns national award
The City's water utility recently earned national recognition among industry peers for its competitive business strategies and sound fiscal management.
The Gold Award for Competitiveness Achievement was formally presented to Charlotte-Mecklenburg Utilities by the Association of Metropolitan Water Agencies (AMWA) in late October.
Since 1995, Charlotte-Mecklenburg Utilities has engaged in managed competition practices and was among the first public water agencies in the U.S. to successfully compete against the private sector. Over the years, Utilities has formally competed for, optimized or privately contracted the operation of various internal services including water treatment plants and wastewater plants, meter reading, residuals management and other activities. The efforts are closely monitored by the City's Privatization & Competition Advisory Committee as well as the Internal Audit Division.
To date, Utilities has never lost a competitive bid, and the competitive efforts are among many tools used by Charlotte-Mecklenburg to earn and retain AAA utility revenue bond ratings and, in turn, maintain economical water/sewer rates and fees for customers. All of these accomplishments were cited as part of the AMWA award.
"We're proud of this achievement - it recognizes years of hard work by our utility and our partners," said Utilities Director Doug Bean. "We remain committed to continuously testing ourselves against the market to keep our operation lean and our rates competitive."
Charlotte-Mecklenburg Utilities is a department of the City of Charlotte, providing drinking water and wastewater services to more than 750,000 people all over the county.
Friday, December 28, 2007
Water line repair under way at Mint St. and Kingston; 3 lanes open, 4th to open by 6 pm
Charlotte-Mecklenburg Utilities has been repairing a 12 inch water main all day today at the intersection of Mint Street and Kingston. All of Mint Street at the Kingston intersection was initially closed when the leak was first reported last night. But as of 3 pm today only the curbside, inbound lane of Mint remains closed -- both outbound lanes and the the inside, inbound lane have been open for most of the day. The last remaining lane is expected to reopen shortly after the pipe repair is complete at 6 pm.
No customers are currently out of water service due to the repair.
Wednesday, December 19, 2007
Don't Take a Holiday from Conservation!
Enjoy the spirit and joy of the holidays but don't forget those good water conservation tips we have been sharing. The drought continues and so should everybody's efforts to reduce their water use at home and at work.
Here are a few reminders
* Set your dish washer to the short wash cycle rather than the full cycle and save 10 gallons
* Get an extra day of use out of the towels, sheets and bulky items in your laundry basket and save 40 gallons a load
* Cut 2 minutes off your shower time and save 6 gallons per person a day.
* Install a low flow shower head (available free from Utilities Admin) and save 2 to 8 gallons a minute of shower use.
* Replace old faucet aerators (available free from Utilities Admin) in the kitchen and bath and save another 2 gallons a minute.
* Defrost food in a bowl of water or in the refrigerator rather than under running water.
* Take a break from dish washing and use recyclable paper products on the weekends.
* Only flush the toilet when its necessary.
* Make WaterSmart choices!
Wednesday, November 28, 2007
Winterize your backflow assembly!
Act now to prevent cold weather damage
If you are working with one of 15,000 plus Mecklenburg County water customers with a backflow prevention assembly attached to your water line, now is the time to protect it from cold weather damage.
Codes require certain types of commercial and residential water customers - those with irrigation systems, for example - to install and maintain backflow prevention assemblies at their connection. Last winter, quite a few backflow assemblies froze and burst due to inadequate freeze protection.
Charlotte-Mecklenburg Utilities offers three tips for preparing your backflow device for winter:
* The best way to prevent freezing on an irrigation backflow connection is to drain the assembly of all water for the winter. Turn off your irrigation system at the shut-off valve and drain system, open test cocks and Shut-off valves on the assembly to discharge any water. Leave valves open 1/8 of a turn! Fully Open or Fully Closed will trap water behind the ball in the valve and that will leave the valve susceptible to freezing and damage to the valve.
* Whether your device/connection remains in use for the winter, be sure the backflow cover fits securely to the ground to prevent air infiltration. Check your cover for any cracks, holes, splits, etc.
* Wrap old blankets or beach towels around the assembly for temporary protection during the peak of the cold temperatures.
Friday, November 16, 2007
Don't Let Holiday Cooking Turn Costly
As Mecklenburg County residents prepare and enjoy their favorite holiday recipes, they may not realize a problem brewing just out of sight. Cooking grease and oils poured down kitchen sinks is the leading cause of sanitary sewer overflows in Charlotte. In fact, the day after Thanksgiving is one of the busiest of the year for plumbers responding to private clogs and backups because of grease.
When residents pour grease down their drain or disposal, the grease accumulates in sewer pipes as it cools and can clog private plumbing or the City's sewer system. These blocked pipes lead to overflows from street manholes or backups into homes and apartments. Overflows can cause property damage and pollute our creeks and streams, but they are preventable.
Charlotte-Mecklenburg Utilities reminds residents how to properly dispose of grease and oils this Thanksgiving.
* Cool leftover fats, oil and grease in a lidded container, and throw it in the trash.
* To help solidify grease, freeze your container, or add coffee grounds or kitty litter before disposing.
* Residents also may recycle grease at any full-service Mecklenburg County Recycling Center.
Keep your drains and garbage disposals Grease Free! If Charlotteans see or suspect a sewer overflow, Utilities encourages them to report it to 311.
Monday, November 12, 2007
Brief water pressure problem in Davidson/Huntersville fixed following electrical outage
It appears a power outage at a substation near the Dukes Water Treatment in Huntersville this evening led to more than 100 reports of lower-than-normal water pressure in the northern part of the county. By 9 pm, however, Charlotte-Mecklenburg Utilities had made water distribution system adjustments and all water pressures are well on their way back.
"A substation near the plant lost power a little before 7 pm. The plant immediately switched to a backup generator, and we turned on additional water booster pumps from elsewhere in the system to get the water pressure back up," said Utilities spokesman Vic Simpson. Charmeck 311 reportedly received more than 100 calls for low pressure between about 7:30 and 8:30 p.m., but by 9 pm water officials said pressures were surging back and the situation is returning to normal.
"We're sorry for any inconvenience to customers caused by the power outage," Simpson said. "The good news is our backup systems worked well and this was a temporary pressure glitch for customers, not a loss of service."
There is a chance a few isolated customers in the Davidson area could experience discolored water tonight, due to the pressure drop earlier this evening. If this nuisance occurs Utilities advises those customers to run their cold water tap until the water clears up. If the water does not clear up after a few minutes, please dial 311 to report it so we can respond at a system level.
Friday, November 9, 2007
Have a Grease Free Holiday
'Tis the season for grease and cooking oils, whether it comes from bacon,
olive oil or your Thanksgiving turkey. Make sure you dispose of grease
properly to prevent sewer clogs and water contamination.
Stuff your turkey, not your drain pipe.
* Pour grease and cooking oils into a lidded container and throw it
in the trash.
* To help solidify grease, freeze your container, or add coffee grounds or
kitty litter before disposing.
To report a possible sewer spill, call 3-1-1. Visit www.cmutilities.com for
more ways to stay Grease Free.
Tuesday, October 30, 2007
Rainfall Buys Time, but Drought Remains Serious
According to information provided by Duke, the weekend's rain bought some time even though the drought remains serious. The potential for moving to Stage 4 under the regional drought response plan has moved from an original window of three to six weeks, to a window of six to 10 weeks. Stage 4 does not mean we have run out of water; rather it means conditions have been met to implement an outdoor ban on water use.
Duke also provided different scenarios for remaining water supply storage. Worst-case projections, which are based on a lot of moving factors that are likely to change, is that the river system's first intakes could be impacted by low water levels by mid-March if conditions remain the same as they have been.
This information, along with updates from the other participating members, is precisely the type of information Utilities needs to continue making the right decisions at the right time to protect our drinking water supply. While there are no plans to enact further water use restrictions today, we are evaluating the data so that we may do so in the future as needed.
We urge our community to keep up the good work by continuing to conserve water and electricity wherever possible. Our regional drought response plan continues to work as it should, and customers' water conservation efforts continue to make a difference. Every drop counts!
Friday, October 19, 2007
Rain welcome, but drought continues
Conservation still key
More water-saving tips
Regional supply update expected next week
No one questions today's rain is a gift. But is the drought over?
Absolutely not, and City leaders held a news briefing this afternoon to urge continued conservation, describe current conditions and offer some insight for what the future holds in Charlotte-Mecklenburg if the drought persists and water supplies along the Catawba River continue to suffer.
Water usage in Charlotte-Mecklenburg has dropped by 23.5 percent since August, but even with strong community compliance to restrictions this drought has intensified. While there is no imminent threat to the regional water supply, the effects of the drought are clearly visible along the Catawba River, and more restrictions may become necessary. Leaders emphasize there's more to be done.
Everyone can take steps to protect our community's water supply. In addition to following the ban on lawn watering, residential car washing, fountains and filling swimming pools, Citizens are urged to commit to changing your water use routines and reducing daily use at home - and at work - by at least 20 percent. Here's how:
* Cut down on how long you stay in the shower
* If you run your dishwasher or wash clothes every day, start washing only every other day.
* Use your towels an extra day before tossing them in the laundry.
* Toilets are your home's largest indoor water user. Only flush when you have to.
* Inspect for leaks in your plumbing and repair them as soon as you can.
* Educate coworkers about water conservation and current water use restrictions.
* Turn off the water when brushing teeth or shaving.
* Run dishwashers and clothes washers only when full.
* Use a broom rather than a hose to clean pavement and decks.
What are the long term weather predictions and how will they impact the water supply?
We're grateful for the rain we received today and hope to receive more this afternoon. Forecasts then call for the possibility of more rain next week. This is good news but it's important that we stay focused on conservation. Everyone's efforts to conserve have bought time for this needed rainfall to arrive, and we need even more long-term rainfall to restore our lakes to normal levels.
What restrictions will come next if drought continues, and when will it be done?
In Charlotte-Mecklenburg we have already restricted most discretionary uses of water. Future restrictions would affect community uses and business uses of water. In all likelihood there would be no further watering variances issued. We would communicate with our large customers to help them identify ways they can reduce their consumption. There is no "when" date yet, but we are currently considering and preparing for future restrictions we may have to enact. It's something we hope won't become necessary but we are prepared to do it to protect the public water supply for essential uses like drinking, bathing and fire protection.
How many days of water supply are remaining?
Duke Energy administers the lake levels and reservoir storage along the Catawba River. That question was discussed at an October 11 meeting of the Catawba Drought Management Advisory Group, and Duke has advised that there is no accurate answer to the specific question for several reasons. Following the next DMAG update on Tuesday, Duke has committed to providing an estimated range of time left before stage 4 restrictions become necessary. IMPORTANT NOTE: 'Stage 4' does not mean we'll be out of water - it means it will be time to enact further restrictions.
How will we continue to communicate regarding the drought, current water supply or any coming changes to water use restrictions?
Charlotte-Mecklenburg will continue its regular conversations with Duke Energy and the regional Catawba Drought Management Advisory Group, and continue with our extensive communication activities with local news media, in customer bill inserts, on the website and in notices sent to home owner associations, industry groups, etc. Well continue updating other City-County departments, elected officials, the school system and other public agencies. We will initiate additional information-sharing activities as needed as the drought and water supply situation continues to develop. If our water supply situation changes significantly, we will deliver that information as soon as possible.
Conservation tips, local water consumption info and details on current water use restrictions for Charlotte-Mecklenburg Utilities customers are available at www.cmutilities.com. Customers with water conservation questions or concerns are asked to contact the City-County customer service center by dialing 311 or 704.336.7600.
Friday, October 12, 2007
Lawn watering banned in Mecklenburg
New rules will be enforced beginning Wednesday (9/26)
Persistent drought and its continuing impact on regional Catawba River water supplies has prompted the declaration of tougher water use restrictions across Mecklenburg County.
The new rules -- a response to the latest Catawba River water supply updates from Duke Energy and the
Catawba Drought Management Advisory Group -- were authorized by Charlotte City Manager Curt Walton and publicly posted Monday, prior to an afternoon news conference at the Charlotte-Mecklenburg Government Center.
Effective at 12:01 a.m. Wednesday, September 26, the amended water use restrictions in Mecklenburg
are as follows:
* Lawn watering and the operation of any sprinkler system are prohibited at all times.
* The operation of ornamental fountains (without fish) is not allowed.
* Residential car washing and refilling of swimming pools is not allowed (topping off is still OK).
The new rules will be enforced starting Wednesday. While the car-washing and swimming pool rules are the
same as they've been since original mandatory restrictions were enacted on August 28, the total sprinkler
ban replaces a previous two-day-per-week lawn-watering allowance, and fountains are being shut down for
the first time. These changes are necessary due to a lingering drought that's getting more serious by the day,
said Utilities Director Doug Bean.
"The little bit of rain we received during the past month hasn't prevented lake levels from continuing to drop,"
Bean said. "Even though customers have exceeded our initial goal and cut water use by 15 percent during the past month, drought conditions compel us to seek additional conservation measures to further protect our water supply for drinking and other critical uses."
Except for lawn watering and fountain operation as specified above, commercial uses of water (pressure
washing, plant nurseries, commercial car washes, etc.) will not be affected by the new restrictions. Drip
irrigation and hand-held use of watering containers and hoses with spray nozzles will still be permitted to
sustain flower beds, shrubs and trees. Variances may be considered for health and safety, but variances will not be granted for re-seeding or sodding of established lawns or other elective, discretionary landscape projects.
The lawn watering ban is the most effective means of meeting a new water use reduction goal of at least 20
percent. Civil penalties for violating mandatory water use rules will remain the same as they have been since
August 28 -- starting at $100 for most residential customers, and $200 for most commercial customers.
Because Duke updates lake levels, stream flow conditions and other measures on a monthly basis, it's likely
mandatory restrictions will remain in effect until November at the earliest. Should water supply conditions
worsen or current conservation rules prove ineffective, Charlotte-Mecklenburg could move to even stronger
water restrictions.
More mandatory details and conservation tips are available at www.cmutilities.com. Customers with water conservation questions or concerns are asked to contact the City-County customer service center by dialing 311 or 704.336.7600.
Wednesday, October 10, 2007
County, City Remind Well Users to Protect Shared Resource
Geological Survey reports October groundwater levels in Mecklenburg County are approaching the levels of the 2002 drought. As a result, local well users again are being asked to conserve water.
Wells draw water from groundwater supplies. The groundwater is recharged by precipitation. Because of the lack of rainfall, groundwater supplies are not being replenished.
"More water is being drawn out of the aquifer than is coming in," says Lisa Corbitt, Program Manager for Mecklenburg County Groundwater & Wastewater Services. While she says the aquifer is not running dry, "people with wells should conserve water." Corbitt adds, "The aquifer is dependent on precipitation for replenishment. As drought conditions continue we may begin to see a noticeable impact to wells that are less than 100 feet deep."
Mecklenburg County Groundwater & Wastewater Services is asking well owners to eliminate lawn watering to reduce the impact of the drought on the aquifer. About 20 percent of Mecklenburg County residents rely on wells for their water. While Corbitt says the County has not received any reports of local drinking water wells running dry, prevention is key.
Charlotte-Mecklenburg Utilities echoes this message. Utilities urges well users to follow the same mandatory water restrictions that affect its customers by eliminating lawn watering.
"Well users are especially vulnerable as the drought progresses," said Utilities Water Conservation Manager Maeneen Klein. "We encourage those on wells to be just as vigilant in protecting their water supply as anyone else in the county. Groundwater has its limits, and we all need to work together to withstand this drought."
Friday, October 5, 2007
Section of Roosevelt Wilson Park (Davidson) Closed Through October
Charlotte-Mecklenburg Utilities is closing a section of the Roosevelt Wilson Park starting on Monday, October 8 for a sewer pipe replacement. The affected area will be marked with construction fencing and will NOT affect the playground, bathrooms or picnic area.
The pipe replacement project will continue through the month of October.
Thursday, October 4, 2007
Catawba River Basin officially reaches Stage 3 of regional drought response plan
Today Duke Energy held a news conference announcing that continuing drought and declining water supply conditions have formally triggered the recommendation of "Stage 3" restrictions as stated in the Catawba River regional drought response plan.
This comes as no surprise. Charlotte-Mecklenburg moved to tougher mandatory restrictions last week in anticipation of today's stage 3 announcement, and our ban on lawn watering and sprinkler use (along with other restrictions) is already aligned with the stage 3 restrictions recommended in the drought response plan.
At the present time there are no new water use restrictions in Charlotte-Mecklenburg.
Wednesday, September 19, 2007
With More Restrictions Likely, Utilities Urges Delaying Fall Landscaping
Charlotte-Mecklenburg Utilities urges homeowners to postpone discretionary fall landscaping projects until regular rainfall patterns return.
With customer cooperation, water consumption has dropped more than 16 percent since mandatory water restrictions took effect Aug. 28. But lake levels continue to decline despite this positive performance. Charlotte-Mecklenburg Utilities likely will enact further mandatory water restrictions before month's end. Utilities also cautions customers about making lawn investments that may wither.
"This is not the time to invest in aerating or reseeding your lawn. We're just not seeing the consistent rainfall we need to support those kind of elective landscape projects," said Water Conservation Manager Maeneen Klein.
"It's unfortunate that the drought coincides with fall planting season," said Klein, who is a certified master gardener, "but our responsibility as a water utility is to protect Charlotte's drinking water supply for the long term."
Wednesday, August 29, 2007
Wastewater Report Released
Sewer spills up, but plants safely treated 99.99% of community's wastewater
CHARLOTTE - Charlotte-Mecklenburg Utilities released its seventh annual Wastewater Report this week, and a summary version of the state-required document will be mailed with water bills during September.
During the fiscal year ending June 30, 2007, 421 sanitary sewer overflows occurred in Charlotte-Mecklenburg -- 51 more than the previous year. The volume of wastewater that escaped from the system in 2007 also increased, from more than 329,000 gallons in 2006 to more than 1.6 million gallons last year. Just two spill incidents accounted for 77 percent of the total quantity spilled in FY07.
"Sewer spills continue to be a challenge - zero spills is our goal, and the numbers show we have a lot more work to do," said Utilities spokesman Cam Coley. "But there is good news, too. Charlotte-Mecklenburg's public wastewater system and the environmental professionals who run it successfully delivered, safely treated and recycled more than 99.99 percent of this community's 31.5 BILLION gallons of wastewater last year."
Utilities spends tens of millions each year to prevent sewage spills by cleaning sewer lines, repairing and replacing old lines and equipment, and building new pipe and plant infrastructure to increase collection and treatment capacity. Grease causes or is a contributor to at least half of all overflows. Keeping liquefied cooking grease, vegetable oil and other pipe-clogging agents out of the system is important to preventing blockages and overflows. Customers can help by pouring fats, oils, and grease in a disposable jar and pitching it into the trash, instead of down the drain.
"Grease clogs pipes like it clogs arteries, and we need our citizens' help to keep our pipes grease free," Coley said.
All public and private wastewater operators in the state are required to publish an annual report detailing how well their wastewater system performed. To access the both the formal and summary report, visit www.cmutilities.com and click on 'Publications.' You can also visit the 'Grease Free' section to learn more about how you can help protect the environment.
Monday, August 27, 2007
Mandatory water restrictions declared in Charlotte-Mecklenburg
CHARLOTTE - Facing relentless drought, searing temperatures, soaring water use and water levels that continue to decline along the Catawba River, Charlotte-Mecklenburg joined Duke Energy and other regional water leaders today in declaring the need for local mandatory water use restrictions to protect our shared water supply.
Water restrictions throughout Mecklenburg officially become effective at 12:01 a.m. on Tuesday, August 28.
The rules limit lawn watering to two days per week for all customers, and prohibit residential car-washing and
the refilling of empty swimming pools, fountains and ornamental ponds.
The water use restrictions, described as a coming necessity in recent days by local utility officials, were
formally recommended earlier today by Utilities Director Doug Bean, approved by Charlotte City Manager Curt Walton and announced this afternoon during a group news conference on water supply conditions. The conference at McDowell Park was organized by Duke Energy and attended by Charlotte-Mecklenburg
representatives as well as other participating members of a Catawba coalition that worked together to create
a basin-wide drought management plan (known as the Low Inflow Protocol) a few years ago. Members of the
group hail from up and down the Catawba - from Hickory, N.C. to Camden, S.C. Based on Monday's water
supply update results from Duke, all members are expected to enact their own local water restrictions within 14 days in accordance with the plan.
The restrictions for Charlotte and all of Mecklenburg County are consistent with the regional drought plan and
authorized under the City's water conservation ordinance. In this early stage of mandatory rules, no customers are allowed to water lawns on Mondays, Wednesdays and Fridays, but limited watering is permitted under the following 'odd-even' schedule:
* Customers with odd-numbered addresses are allowed to water lawns on Tuesdays & Saturdays
* Customers with even-numbered addresses may water lawns on Thursdays & Sundays
The City's agreements with Mecklenburg County and the towns of Matthews, Mint Hill, Pineville, Davidson, Huntersville and Cornelius make the ordinance effective and enforceable throughout the county. Civil penalties for violating mandatory water use rules are based on meter size, and start at $100 for most customers.
Charlotte-Mecklenburg Utilities Director Doug Bean said his employees will enforce the rules, but the intent is to reduce water use, not rack up fines.
"Our regional goal - clearly laid out in the drought management plan - is to cut water use by 5 to 10 percent.," he said. "We're going for at least a 10 percent reduction here in Mecklenburg, and we're asking our
community to pull together, follow the lawn watering schedule and help us protect our shared water
resources."
Because Duke updates lake levels, stream flow conditions and other measures on a monthly basis, it's likely
mandatory restrictions will remain in effect for at least 30 days. Should water supply conditions worsen or
current conservation rules prove ineffective, Charlotte-Mecklenburg could move to stronger water
restrictions, which could limit lawn-watering to just one day per week (with or without restricted hours) or
prohibit lawn-watering altogether along with other outdoor and non-essential water uses.
Clearly, mandatory restrictions are geared toward eliminating the community's biggest source of water waste:
- excessive summertime lawn-watering. A strong regional drought plan, Duke Energy's excellent lakes management and a well-planned public water system made restrictions unnecessary in Charlotte-
Mecklenburg until now. But as of today the conditions of the drought plan have officially called for mandatory
measures.
"Now it's time for all of us to act together," said Maeneen Klein, Charlotte-Mecklenburg Utilities Water
Conservation Manager. "There are a number of ways customers can help by using less. Every drop counts,
so set your sprinkler systems to follow the correct schedule, use drip irrigation on plants and trees, run only
full loads in your dishwasher and laundry machines, and use a broom instead of a hose to clean sidewalks
and driveways."
More mandatory details and conservation tips are available at www.cmutilities.com. Customers with water conservation questions or concerns are asked to contact the City-County customer service center by dialing 311 or 704.336.7600.
Klein said Utilities employees will be on the lookout for watering violations and will be prepared to write
tickets as appropriate. Watering violations that are reported by email will not be processed due to staffing
and logistical limitations. "I think folks will understand that we'll respond as best we can and enforce as we
need to with the resources we have," she said.
Charlotte-Mecklenburg Utilities is a department of the City of Charlotte, providing drinking water and
wastewater services to more than 750,000 people all over the county.
MEDIA UPDATES: Beginning September 7, we will post WaterWatch Reports two times per week (by 2 pm on Mondays and Fridays) that will summarize water usage compared to reduction goals, the
number of calls received, citations issued and so forth. The WaterWatch report will be available at
www.cmutilities.com. Thanks to all our local news media outlets for their coverage.
Friday, August 24, 2007
Utilities Instructs Customers to Heed Watering Schedule Now
Scattered thunderstorms in the last few days are too little, too late. County-wide mandatory water restrictions still appear inevitable in the near future.
Charlotte-Mecklenburg Utilities encourages residents and businesses to adjust irrigation systems and watering habits now to ease the transition and protect our water supply. We also are providing additional details of how mandatory restrictions would operate in Mecklenburg County to help prepare customers.
"The goal is to reduce water consumption, so adjust your behavior now and prepare. If you do, mandatory won't impact you that much," said Water Conservation Manager Maeneen Klein. "We'd much prefer cooperation now than having to ticket customers later."
What's Restricted
* Lawn watering for all customers would be restricted to no more than two days a week.
* No lawn watering allowed by anyone on Mondays, Wednesdays and Fridays.
* Odd-numbered addresses could water on Tuesdays and Saturdays.
* Even-numbered addresses could water on Thursdays and Sundays.
* No residential car washing.
* No refilling of swimming pools or ornamental ponds/fountains ("topping off" is ok.)
What's Allowed
* All commercial uses of water except lawn irrigation (pressure washing, car wash operations and nurseries would not be restricted.)
* Topping off of swimming pools and ornamental ponds/fountains.
* Hand-held use of hoses with spray nozzles attached watering lawns.
* Hand-held use of hoses with spray nozzles attached watering containers.
* Use of drip irrigation and soaker hoses.
* Permitted hydrant use.
Penalties
If mandatory becomes necessary, Utilities will enforce these restrictions. Penalties are based on meter size. For most residential customers (1.5-inch meter or smaller), penalties begin at $100 and increase with subsequent offenses. For customers with meters larger than 1.5 inches (typically commercial), the penalties begin at $200. Utilities has the authority to discontinue service to repeat violators with five or more violations.
Exceptions
* Utilities would honor exceptions for those who recently installed new landscape or for businesses that cannot operate on the odd/even watering schedule.
* The property owner at the site of new landscape installation may apply for a variance to allow watering during the first 30 days of new turf installation. If approved, the variance must be posted prominently at that site.
* Water-intensive businesses that cannot sustain operation under the odd/even schedule may submit a written alternative watering plan that describes how they would effectively reduce water consumption by 5 to 10 percent. These are subject to approval by Utilities.
* Variance forms are available at www.cmutilities.com on the WaterSmart page. Both variances and alternative watering plans should be submitted by fax to 704.393.2219.
Utilities is setting a conservation example. We will refrain from washing fleet vehicles, and crews will work extra hours this weekend and in the future as needed to speed leak repairs. We also will curtail hydrant flushing whenever possible while maintaining public health and safety.
Utilities is setting a conservation example. We will refrain from washing fleet vehicles, and crews will work extra hours this weekend and in the future as needed to speed leak repairs. We also will curtail hydrant flushing whenever possible while maintaining public health and safety.
Tuesday, August 21, 2007
Mandatory Restrictions are Likely if Drought Continues
Charlotte-Mecklenburg Utilities is beginning preparations for mandatory water restrictions if those become necessary in the next few weeks.
Hot, dry weather conditions continue to spur high customer demand. Thanks to good planning, Charlotte's water treatment and delivery system has performed well thus far. However, water supply concerns grow with the lack of rain. The drought management plan that Charlotte and other water utilities along the Catawba River share is still in a voluntary stage. If lake levels continue to decline and the plan's status changes, Utilities will be prepared to enact mandatory restrictions.
"We're telling folks this now so they can adjust their irrigation systems and watering schedule. This will help them be prepared if mandatory restrictions become necessary," said Utilities Director Doug Bean.
In mandatory, Utilities would restrict outdoor watering to no more than twice a week.
* Odd-numbered addresses could water on Tuesdays and Saturdays.
* Even-numbered addresses could water Thursdays and Sundays.
Utilities has communicated this message with large water users and is coordinating efforts with other City departments and Duke Energy. If and when mandatory restrictions are needed for Charlotte, the City will communicate that clearly with customers.
"The best practice for all of us right now is to act as though we are in mandatory restrictions," said Mayor Pat McCrory. "We all need to do our part to make this successful. Your lawn will come and go, but our drinking supply is something we can't take for granted."
Friday, August 17, 2007
Drought status update
As the regional drought situation worsens, Charlotte-Mecklenburg Utilities continues monitoring daily water conditions and urging customers to voluntarily conserve.
During Duke Energy's relicensing process, water users in the Catawba River basin agreed upon specific drought conditions that should trigger mandatory water restrictions. Those conditions have not yet been reached -- however, Duke is projecting that if hot, dry conditions persist over the next two weeks, they may be.
Some water utilities in this region have already implemented mandatory water use restrictions due to the stress that high water usage has put on their treatment and piping systems. Charlotte-Mecklenburg's plants and piping have been able to meet these challenges. Utilities will continue to closely monitor drought and water supply conditions and the ability of our system to meet customer demands, and to take actions as needed. We will be sure to keep you informed of any new developments. In the meantime, PLEASE CONSERVE WATER. To find out how, visit the WaterSmart link at www.cmutilities.com.
Friday, August 3, 2007
Conservation Reminder
Utilities reminds customers to follow these conservation steps. While still voluntary in nature, these tips help residents and businesses reduce water bills and be good stewards of our water resources.
* If you must water your lawn, do so no more than twice per week, for a total of one inch of water (rain included).
* It's best to water after 10 pm at night, or VERY early in the morning. Do not water after 6 a.m. This minimizes evaporation and the potential for lower water pressures in our distribution system during the heaviest water usage time (6 a.m. to 9 a.m.).
* Wash only full loads of laundry and dishes, preferably after 10 p.m.
* Install water-saving shower heads and other devices.
* Repair any indoor or outdoor leaks.
Monday, July 16, 2007
Brookshire Blvd Water pipe repair
Crews are currently trying to turn off water to a 24-inch water pipe near Brookshire Boulevard and Beaties Ford Road.
Once water is off, crew will start repairing the pipe and it will take several hours. Traffic lanes are not impacted right now.
Monday, July 16, 2007
Temporary employee arrested following shooting
An employee of a temporary agency who does work for Charlotte-Mecklenburg Utilities is in police custody this afternoon following an alleged domestic incident and shooting into a private vehicle this morning.
The incident occurred around 10:30 a.m. on Homewood Drive in northeast Charlotte. The male suspect fired into the victims vehicle before driving away in a Utilities pickup truck. Two of four persons in the vehicle suffered serious injuries in the shooting and are being treated at the hospital. As of this afternoon the suspect was still being interviewed by detectives. Charges are pending. The investigation has confirmed the suspect is a temporary employee hired last April by an outside agency to work for Utilities as a water meter installer.
After the shooting, the suspect returned the City vehicle to the lot at General Commerce Drive, left City property and then contacted police a little while later from a separate location. He was taken into custody without incident from a residence on Rolling Oak Lane just before 1 p.m.
The City contracts with a number of employment services to fill certain temporary positions. The agencies are required to follow a process similar to the Citys established background check procedures. The employment service who hired this individual has been instructed not to allow this persons return to any City assignment. In addition to investigating this particular case, we are confirming that all background checks and hirings are appropriately handled by the agency in accordance with City criteria.
Monday, June 11, 2007
Charlotte's tap water ranks at the top
Residents county-wide will open mailboxes this week to find the annual Water Quality Report that describes results of water testing conducted in calendar year 2006. Once again, Charlotte-Mecklenburg had zero water quality violations, and the levels of detectable substances remained well below state and federal limits.
"Charlotte's drinking water is something we can all be proud of," said Utilities Director Doug Bean. "We conduct more than 150,000 tests during the year to make sure your water is safe to drink. This booklet compares our results with federal and state health standards. With this report in hand, customers can feel confident that their water is high-quality and safe."
Utilities tests for more than 150 different substances throughout the year. A total of 12 substances were detected in 2006 and are listed in the report. Those dozen are a combination of naturally-occurring and environmental substances, such as copper, as well as substances that are part of the water treatment process, such as chlorine and fluoride. All levels were well below government water quality limits.
The Safe Drinking Water Act amendments of 1996 require each public water supply to provide customers with this annual report, and Charlotte-Mecklenburg Utilities takes this opportunity to make it a comprehensive, visually-appealing, educational and informative piece for customers and citizens.
"Accept no substitute. The Water Quality Report is the standard for evaluating drinking water quality in every U.S. community," said Utilities Communications Manager Vic Simpson. "Lawmakers and regulators established this report and its criteria more than a decade ago to make it the go-to resource for customers who want to know more about their tap water."
To see the report online, please visit the 'publications' link at www.cmutilities.com, where weve also posted the list of substances not detected in the water during 2006. A Spanish translation of the report will appear in the June 20 issue of La Noticia. Anyone with questions regarding drinking water and regulations can call the Safe Drinking Water Hotline at 1.800.426.4791.
Friday, June 1, 2007
Conserve water now to avoid mandatory restrictions later
Mecklenburg can't keep using so much irrigation water during peak hours
Ten days after amplifying requests for conservation, Mecklenburg water utility officials report some positive results. But the limited overall response so far - combined with the current weather forecast - may not ward off mandatory water use restrictions this summer.
"We can't continue to deliver adequate service when lawn sprinklers switch on at 7 a.m. and heavy morning demand jumps by 50 percent," Utilities Director Doug Bean said. "We need sprinklers and hoses turned off by 6 a.m."
There's only a moderate chance of light rain this weekend. Mecklenburg water customers used less water last weekend, then set a new water use record on Monday. The water pipe distribution network has performed well under stress from the sky-high morning peak demands, but keeping water pressure where it should be for everyone has been a near-daily challenge.
Despite the stubborn lack of rainfall, lake levels hold steady, largely due to Duke Energy's responsible management and reduction in hydroelectricity.
"It's still super-dry, and we're still using too much water on our lawns and for other nonessential uses," said Water Conservation Manager Maeneen Klein. "If we want to avoid mandatory restrictions, we've got to cut back. Please avoid irrigating and any other outdoor water use. If you must water your lawn, do it between the hours of 10 p.m. and 6 a.m."
"Our resources have a limit. We can't look to the skies for relief. We have to look to ourselves."
Some customers are listening. Charlotte-Mecklenburg Schools, Mecklenburg County Parks and Recreation and the Carolina Panthers all have pledged to irrigate only during the recommended hours between 10 p.m. and 6 a.m. Charlotte-Mecklenburg Utilities is setting an example by cutting back on water line flushing and suspending new taps on large water mains. Crews are working overtime on leak repairs and remain extra-vigilant for any large main breaks that could further stress the system.
For more WaterSmart tips, please visit the WaterSmart link at www.cmutilities.com.
Tuesday, May 29, 2007
Utilities Encourages Customers to Avoid Daytime, Weekend Watering
Charlotte-Mecklenburg Utilities urges customers to water lawns only before 6 a.m. or after 10 p.m. on weekdays to ensure adequate water pressure for all customers. Utilities saw a decrease in water demand during the weekend, likely from a combination of customer cooperation with voluntary conservation measures and residents traveling for the holiday. Water usage then spiked Monday to a new record of 167.6 million gallons.
Voluntary water conservation is still a priority, and Utilities requests that customers water lawns only before 6 a.m. and after 10 p.m. on weekdays.
"This will better distribute water usage to avoid high peaks that could result in low water pressure problems," said Water Conservation Manager Maeneen Klein. "If customers must irrigate, we ask them to follow these guidelines."
Lake levels continue to remain normal, which helps to alleviate concerns about water supply issues. The more pressing issue is keeping customer demands at levels the treatment plants and pumps can sustain over long periods of time. High demand times typically run from 6 to 9 a.m. and 7 to 10 p.m.; however, water use throughout all daytime hours has been increasing.
Charlotte-Mecklenburg Utilities has curtailed flushing water lines and is suspending some water connections. Utilities crews are working overtime on leak repairs and asked City and County government agencies to help set an example by cutting back on their water use. For more WaterSmart tips, please visit the WaterSmart link at www.cmutilities.com.
Wednesday, May 23, 2007
Mecklenburg Customers Asked to Curtail Water Use
Charlotte-Mecklenburg experienced record water demands on Monday, and as water use remains high heading toward the holiday weekend utility officials are asking customers to cut back on their lawn watering and other non-essential water use. "We used 159 million gallons Monday -- 43 percent higher than normal -- and it has been a challenge to re-fill our reserve storage tanks and catch the system up because the demands are still pretty high," said Utilities spokesman Vic Simpson. "We are asking customers to help us by cutting back on their water use so that everyone can have enough water pressure."
Utilities asks customers to voluntarily eliminate non-essential water use through this weekend. Utilities suggests:
* Avoiding lawn watering or other heavy irrigation if at all possible. If you must water, do so only two days per week and only between the hours of 10 p.m. and 6 a.m.
* Delaying washing cars or filling swimming pools through this weekend
* Running clothes- and dishwashers when you go to bed.
"The lawn watering is really the culprit here. If folks all can refrain from using those sprinklers for the next week or so, it would really help us keep demands under control since there's no rainfall expected for now," said Utilities Water Conservation Manager Maeneen Klein. "The good news is, lake levels are holding steady and we are not currently experiencing unusual service problems for this time of year. We need your help to avoid over-stressing our water delivery system."
For its part, Charlotte-Mecklenburg Utilities has curtailed flushing water lines and is suspending new taps on large mains. Our crews are ramping up to work overtime on leak repairs and will be extra-vigilant for any large main breaks that could further stress the system. Utilities will also ask City and County government agencies to help set an example by cutting back on their water use.
For more WaterSmart tips, please visit the WaterSmart link at www.cmutilities.com. And check back here in the H20 news section for updates through the holiday weekend.
Thursday, April 26, 2007
Water contamination drill under way today -- your water is safe!
Since early this morning Charlotte-Mecklenburg Utilities and several emergency management/health care partners in the public and private sector have been conducting a security exercise. The drill, which runs through 8 pm today, involves an imaginary water contamination scenario.
Unfortunately during the course of conducting this drill among participating agencies, some information was apparently shared this morning with individuals not involved in the drill, and this information made its way to some members of the community who misinterpreted it as a real water quality problem. 311 and the Mecklenburg County Health Department have received calls, and so have some schools and the local news media.
PLEASE BE ASSURED TODAY'S EXERCISE IS ONLY A DRILL. THERE IS NO WATER CONTAMINATION - YOUR WATER IS SAFE TO DRINK.
Local news outlets have been a big help letting the community know this is only a drill, and we appreciate it as the City's computer network was down this morning. We apologize for any confusion or inconvenience as a result of this situation.
Thursday, March 29, 2007
Careers in Public Works Expo 2007
On Thursday, March 29, 2007, approximately 350 8th grade students will be attending the Careers in Public Works Expo 2007 being held 9:30 a.m. 12:30 p.m. at the City of Charlotte's Street Maintenance Division, 4411 Northpointe Industrial Blvd. The expo will introduce students to the role of public works in our community and give them an opportunity to learn about careers in public works.
The event will include exhibitor demonstrations that showcase various city careers and departments such as Engineering, Solid Waste, Storm Water, Utilities, Street Maintenance, Transportation, Landscaping and Building Maintenance.
The City of Charlotte, City of Gastonia, and private industry teamed up to produce the Careers in Public Works Expo 2007. The Expo is sponsored by the North Carolina Public Works Association, Solid Waste Association of North America and the North Carolina American Water Works Association and Water Environment Association.
Thursday, March 15, 2007
Utilities Welcomes Water Photos
Charlotte-Mecklenburg Utilities invites the public to submit original photos for its inaugural photography contest. This year's theme is "Water and People," and the deadline for submissions is Friday, March 30.
The photo contest is part of the upcoming Utilities celebration of national Drinking Water Week, held from May 6 to 12. Middle school students, high school students and adults are invited to participate in the photo contest. Elementary students may enter an original poster in the Utilities poster contest by Friday, March 30. This year's poster theme is "Water Heroes."
Drinking Water Week is an opportunity to recognize the vital role water plays in our community and to learn more about Charlotte's water sources and how to protect them. For details and entry forms, please visit www.cmutilities.com under the Publications and Education section for Water Week or call 704.391.4685.
Wednesday, March 14, 2007
North Poplar closed between 7th and 8th street
Crews are repairing a sewer pipe on North Poplar Street. All lanes are closed through evening rush hour. Drivers are encouraged to use Pine Street and North Church Street.
Monday, March 5, 2007
News Follow-up from Friday: Storm Causes Minor Sewage Challenges in Mecklenburg
Three to four inches of rainfall last week contributed to eight wastewater overflows along the 3,400 mile public sewer pipe system these spills were initially reported to the media on Friday, March 2. Overall, the collection system and five wastewater treatment plants performed well under the stress of extremely heavy flows caused by rainfall and storm runoff that entered the sanitary sewer system.
However, Charlotte-Mecklenburg Utilities responded the following wastewater overflows caused by heavy rains:
* Near 8924 Old Dowd Rd (Paw Creek Lift Station) on 3/2/2007. An estimated 2,094 gallons reached Paw Creek. A Utilities crew was on-site and responded immediately.
* Near 800 Hawfield Rd (Long Creek Lift Station) on 3/2/2007. An estimated 850 gallons reached Long Creek. A Utilities crew was on-site and responded immediately.
* Near 4735 Carmel Rd on 3/3/2007. An estimated 3,600 gallons reached McAlpine Creek. A Utilities crew was on-site and responded immediately.
* Near 8711 Monroe Road (i.e. reported Friday as McAlpine Creek Park) on 3/2/2007. An estimated 4800 gallons reached McAlpine Creek. A Utilities crew responded within 8 minutes.
Spills at the below locations were initially reported, on Friday, as caused by heavy rains. After further inspection, the primary causes of these spills were changed to the following:
* Near 3700 Sedgewood Circle on 3/2/2007. Grease caused wastewater to overflow. An estimated 4,020 gallons reached a tributary of Briar Creek. There was a breakdown in communication between crews and dispatch regarding who was going to respond to this spill. This drastically increased the response time and gallons spilled. A Utilities crew responded within 66 hours.
* Near 2311 Club Road on 3/2/2007. Tree roots caused wastewater to overflow. An estimated 965 gallons reached a tributary to Briar Creek. A Utilities crew responded within 38 minutes.
* Near 406 Hilo Dr on 3/2/2007. Grease caused wastewater to overflow. An estimated 310 gallons reached a tributary to Little Sugar Creek. A Utilities crew responded within 113 minutes.
* Near 5301 Park Road (i.e. reported Friday as spill near Sugar Creek Wastewater Treatment Plant) on 3/2/2007. A broken pipe caused wastewater to overflow. An estimated 900 gallons reached a tributary to Little Sugar Creek. A Utilities crew responded within one minute.
Crews took appropriate steps to clean up the areas and repair the pipes. State and local water quality officials were notified of the situation and Utilities reports no visible evidence of fish kills or other environmental impact.
If you see or suspect any type of spill from the sewer collection system, please contact the Wastewater Collection Division at 311 (or 704-336-7600). The phone line is answered 24 hours per day.
Note: this report does not include other smaller spills that do not require public notification.
Friday, March 2, 2007
Storm Causes Minor Sewage Challenges in Mecklenburg
Overall, the collection system and five wastewater treatment plants have performed well under the stress of extremely heavy flows caused by rainfall and storm runoff that entered the sanitary sewer system. None of the plants have reported spills on-site at this time. However the collection system that conveys wastewater to the plants experienced eight relatively small spills, including one at Long Creek pump station and one at Paw Creek pump station. Both stations are in the western part of the county and eventually feed into coves of Lake Wylie.
All spills are attributable to flows brought on by extreme wet weather. Final estimated amounts won't be available until Monday, but early estimates of rainwater-wastewater that escaped Long Creek and Paw Creek lift stations and reached the creeks are measured at a few hundred gallons or perhaps 1,000 gallons at Paw.
Six other overflows - also relatively small (ranging from a few hundred to a few thousand gallons of rainwater mixed with wastewater) have been reported at McAlpine Creek Park, Club Drive, Hilo Drive, Carmel Road, Sedgewood Circle and from a wastewater collection pipe near the Sugar Creek Wastewater Plant.
State and local water quality officials have been notified of the situation. Most of the spills have already been cleaned up and Utilities reports no visible evidence of fish kills or other environmental impact. Utilities crews are still wrapping up work at the lift stations, but the overflows stopped awhile ago.
A follow-up news release will be distributed Monday when more details are available.
Wednesday, February 21, 2007
Give It Your Best Shot
Charlotte-Mecklenburg Utilities invites citizens to submit a water photo for its inaugural photography contest. This year's theme is "Water and People," and submissions are due by Friday, March 30.
The photo contest is part of the annual celebration of national Drinking Water Week, May 6-12. The contest is open to middle school students, high school students and adults, while elementary students are invited to submit an original poster reflecting this year's theme, "Water Heroes."
For entry forms and other details, visit the "Publications" page and click on Water Week.
Thursday, February 15, 2007
Men's Health article about Charlotte's tap water
Mens' Health Magazine recently published a grade/ranking of tap water quality in 100 cities.
The article allegedly graded the Cities on some EPA data from 1995-2005, including data that did not impact water quality.
While every City's water was described as "safe" in the article, Charlotte-Mecklenburg was given a grade of 'F' and ranked 98th.
The Charlotte Observer asked us for a comment on the article and some general questions about our contaminant testing
and compliance history. We answered the Observer's questions about water testing and compliance, and we had several
conversations with Men's Health magazine representatives only to learn that the criteria and information used in their 'rank and
grade' process is incorrect.
Simply put, they misunderstood and then misrepresented available EPA compliance data and information from our 2005 annual
water quality report, and then compared us to 99 other U.S. cities in different states, which have some different reporting
standards and requirements. The article also cited 3,900 alleged water quality violations in Charlotte-Mecklenburg's tap water
over a 10-year period that have yet to be explained or substantiated, even by Men's Health.
Given The Observer is expected to run a story in Friday's paper, we took the opportunity to emphasize to customers that:
The story is patently false, and the quality of our community's water has been misrepresented. There are Cities ranked higher in
the article that have had actual water quality violations, which is absurd.
Charlotte-Mecklenburg's tap water is certainly safe to drink and of high quality. We encourage customers to view our annual
water quality reports posted on the 'publications' link at www.cmutilities.com. These reports clearly define and explain what's
found in your drinking water each year, and the EPA and state regulatory standards that determine our compliance.
Our EPA compliance record is excellent. Of hundreds of thousands of samples taken over the past 10 years, The EPA's
Envirofacts database web page (the source used by Men's Health magazine) actually lists SEVEN violations for
Charlotte-Mecklenburg tap water. Those violations include six 'reporting' violations (i.e. not a water quality mistake but a
paperwork mistake) and 1 bacteria sampling violation in 2005 that we determined at the time to be due to faulty test samples
- also not an indictment of our water quality.
Customers with questions about their drinking water are encouraged to call the EPA's Safe Drinking Water Hotline at 1.800.426.4791.
Wednesday, February 14, 2007
Question About Your Tap Water?
Get the FACTS!
Click on Publications to see the annual Water Quality Reports.
Tuesday, January 30, 2007
Follow-up to Monday sewage spill from lift station
Utilities is continuing to gather information about a sewage lift station malfunction Monday that caused roughly 654,856 gallons of wastewater to overflow. Most of the spill reached Neal Branch Creek, which flows to Withers Cove on Lake Wylie.
The updated spill estimate is slightly lower and more accurate than the amount in yesterday's news media notification. The pump station problem was discovered Monday morning by employees who were performing a routine inspection of the station, located near 11495 Shopton Road West. An electrical malfunction that occurred around 3 p.m. Saturday had prevented the pump from starting automatically. Once the pump station was back in operation Monday morning, staff inspected the sewer line for signs of any overflow into the environment. They found two manholes that were no longer spilling but had obviously overflowed into the creek.
All of Charlotte-Mecklenburg Utilities' 72 sewage pump stations are equipped with telephone-based "dialer" alarms to continuously monitor for potential station malfunctions, and the larger stations (not including Neal Branch) have redundant, computer-based alarms. Utilities staff also visit each pump station at least twice per week.
The phone line to the Neal Brach pump stations dialer alarm apparently had been damaged due to nearby tree trimming activity such that it could not send an outbound signal.
Local and state water quality officials were notified of the station malfunction and spill, and 70 nearby residents received doorhanger notices on Monday evening. No fish kills or other visible environmental impacts have been reported. The Mecklenburg County Land Use and Environmental Services Agency (LUESA) continues conducting water quality tests downstream of the spill site. Due to higher bacteria levels in Withers Cove, LUESA issued a precautionary notice Tuesday that advises residents to avoid contact with the creek and cove area. [For more information on the advisory, please contact LUESA at 704.336.5500.] One way Utilities intends to prevent an accident like this from happening again is to install additional computer-based alarms to back up the telephone-based dialer alarms for 21 lift stations. We will also review our operational procedures to ensure a faster response.
Thursday, December 7, 2006
Stonewall between S. Tryon and Church streets NOW OPEN
As of 8:30 a.m. Stonewall Street is now OPEN.
Tuesday, November 14, 2006
Winterize your pipes BEFORE freezing weather arrives!
Please visit http://www.charmeck.org/Departments/Utilities/WaterSmart/home.htm for tips on safeguarding your plumbing during wintertime.
The potential for frozen pipes in Charlotte-Mecklenburg is typically infrequent because it only tends to happen when temperatures are far below freezing for extended periods. But it's better to be safe than sorry -- burst pipes can quickly lead to property damage, significant water loss and subsequent high bills.
Tuesday, October 31, 2006
Don't Let Holiday Cooking Turn Costly
The holiday season reminds many of us of family and friends gathered to enjoy favorite recipes and time together. But the fall also is a vulnerable time for Charlotte residents as they make choices about how to dispose of grease left from holiday cooking.
Grease is the leading cause of sanitary sewer overflows in Charlotte. When residents pour grease down their drain or disposal, the grease accumulates in sewer pipes as it cools and can clog private plumbing or the City's sewer system. These blocked pipes can lead to overflows from street manholes or backups into homes and apartments. Overflows can cause property damage and can pollute our creeks and streams, but they are preventable.
Please help Utilities educate our community about proper grease disposal. Residents should:
* Cool leftover fats, oil and grease in a container, and throw it in the trash.
* Mix liquid vegetable oils with an absorbent material, such as cat litter or coffee grounds, before sealing them in a container and throwing them in the trash.
Don't fall victim to these common myths about grease disposal:
* Running hot water with grease will not prevent it from clogging your pipes.
* Disposing of grease in your garbage disposal also is not safe.
* Even if you don't cook with oils or grease, you still can have a grease problem. Foods such as bacon and poultry create their own grease while cooking, and this grease also needs proper disposal.
Keep your drains and garbage disposals Grease Free! If Charlotteans see or suspect a sewer overflow, Utilities encourages them to report it to 311.
Wednesday, October 18, 2006
Utilities recognizes industries for environmental stewardship
Charlotte-Mecklenburg Utilities recently awarded 32 local industries for environmental excellence in protecting our community's water quality.
The award winners are among more than 80 permitted industries that discharge high-strength wastewater into the city's wastewater system. Their discharge permits and 'pretreatment' processes are monitored by the Charlotte-Mecklenburg Utilities System Protection section, whose mission is to protect the flow of wastewater into local treatment plants. This ensures proper treatment so the treated wastewater can be safely returned to the environment. Environmental Excellence Award winners have complied with their pollution discharge requirements, have cooperated fully with Utilities and have exhibited a proactive and innovative approach to protecting water quality.
Siemens Power Generation, Inc. received the highest award, the Crown Award of Environmental Excellence. One of Charlotte's largest industries, Siemens has an established track record of permit compliance, having earned an award each year since Utilities began the recognition in 1997. Siemens has numerous recycling and waste minimization programs, practices water conservation and is a leader in environmental stewardship. Siemens specializes in the manufacture and repair of steam turbines, electrical generators and their components for the power generating industry.
Crown Award: Siemens Power Generation Inc.
Most Improved: Ciba Specialty Chemicals
Gold Award: American Circuits, Inc., Aramark Uniform Services, Inc., Arjobex America, Carolinas Healthcare Systems-Linen Services, Chesapeake Treatment Co., LLC, Continental Tire North America, Inc., Ingersoll Rand-Customer Solutions, Liquid Waste Incorp., Siemens Power Generation, Inc. and Southern Aluminum Finishing Co.
Silver Award: AquaSol Corp., Cargill, Inc., The Charlotte Observer Publishing Co., Chematron, Inc., Cintas Corp., Frito Lay, Inc., G & K Services, Hardcoatings, Inc., Herff Jones, Inc. Yearbook, Independent Beverage Corp., Mallard Creek Polymers, Inc., Masonry Reinforcing Corp. of America, Mecklenburg County-Foxhole Landfill, National Linen Service, Norfolk Southern Railway-Engine Terminal, Norfolk Southern Railway-M.W. Roadway Shop, PanGlo Charlotte, Rohm & Haas Chemicals, LLC, Stork Prints America, United Technologies Corp.-Carrier and Water Systems.
Thursday, September 14, 2006
Contractor near Kenilworth and Baxter
BRS Inc, a subcontractor for the Midtown Mall improvement project, had two employees injured at a construction site near Kenilworth and Baxter.
we will post more information here as available.
Wednesday, August 30, 2006
Annual Wastewater Report Released
Number of Spills up, but amount spilled way down
Charlotte-Mecklenburg Utilities released its annual Wastewater Report during the last week of August and a summary version will be mailed with water bills during September. All public and private wastewater utilities in the state are required to publish an annual report detailing how well the wastewater system performed for the fiscal year ending June 30, 2006.
Utilities had 370 sanitary sewer overflows this year which is 24 more than last year. However, the volume of wastewater that spilled declined by 84 percent (from 2,296,207 gallons in fiscal year 2005 to 329,038 gallons this year). "While overflows remain our major focus, it's important to note that this amount represents 0.00112 percent of the total flow transported, and that the Charlotte-Mecklenburg wastewater collection system successfully delivered more than 99.998 percent of this community's 29.3 billion gallons of wastewater for treatment last year," said spokesperson Cam Coley.
To access the report on our website go to www.cmutilities.com and click on 'Publications.'
Friday, August 25, 2006
Change in Drought Status for River Basin
The U S Drought Monitor, released Thursday August 24, 2006 has changed the drought classification for the Catawba River Basin from a Drought 1 stage, indicating a need for voluntary conservation, to a Drought 0 stage, meaning our region is dry but no longer in drought.
What does that mean for Charlotte-Mecklenburg? It means we will continue to encourage all employees and citizens to look for ways to reduce water waste and to be WaterSmart. Thank you for your efforts to conserve during this very dry summer. Your voluntary actions, as well as those of people throughout the basin, helped us avoid more stringent measures and ensures that our water supply remains reliable and and available for us all.
Thank you for making every drop count.
Wednesday, August 9, 2006
Sewer pipe under repair
CHARLOTTE - A sewer pipe crossing Little Sugar Creek continues being repaired today after it was damaged by a fallen tree last week.
Utilities crews stopped spillage from the pipe late yesterday by temporarily re-routing wastewater flow around the damaged pipe. Crews continue working on the permanent repair today. It's estimated that roughly 621,000 gallons of wastewater leaked from the damaged pipe into the creek during the past week or so.
"The problem was initially reported on August 1," Utilities spokesman Vic Simpson said. "Even though we looked for the problem several times it wasn't found and determined to be a sewer line problem until yesterday."
While most sewer pipes are underground, the damaged 12-inch sewer pipe is an aerial (or exposed) creek crossing that was not immediately visible to responding crews. The pipe is located across Little Sugar Creek near the 8300 block of Riverbirch Drive, at the rear of an apartment complex.
State and local water quality officials with the Mecklenburg Land Use and Environmental Services Agency (LUESA) were notified of the incident yesterday. No fish kills or other visible environmental impacts have been reported. LUESA is conducting water quality tests downstream of the spill site and will continue monitoring water quality.
"We are very sorry for our delayed response," Simpson said. 'We will continue looking into how we handled this situation and learn from our mistakes. This utility successfully collects, treats and recycles more than 80 million gallons of our community's wastewater each day and our mission is to prevent and mitigate spills like this."
Thursday, August 3, 2006
Water back on in Boulevard Homes area
As of 8 pm Utilities has repaired a 2-inch water service line leaking along Brooksvale Street. Water service has been restored for residents.
The small pipe began leaking in the past 24 hours and Utilities crews were working on the repair earlier this afternoon. They notified some residents and delivered bottled water before necessarily temporarily interrupting service to make the repair. By 8 pm the water was back on and the hole was being backfilled. "Unfortunately, it appears this is the second or third repair on this line in the past couple of days," Utilities spokesman Vic Simpson said. "It's not unheard of to have several leaks - one after the other near each other - when you're dealing with an older line. So it's possible residents have been inconvenienced by intermittent water service interruptions. We have tried to keep neighbors aware of the repair schedule and get water to them as we focused on fixing the line. We regret any inconvenience due to the outage made necessary by these repairs."
Wednesday, August 2, 2006
Water plants cut electricity use Tuesday during peak demand hours
CHARLOTTE - Two City water treatment plants temporarily throttled back electricity use during yesterday's peak afternoon/evening power demand hours.
"By participating in Duke Energy's Demand Side Management Program, the Franklin and Vest plants reduce their electricity usage during hours prescribed by Duke," explained Charlotte-Mecklenburg Utilities spokesman Vic Simpson. "Doing so when called upon gives the water department a year-round break on electricity costs, and it's the right thing to do environmentally without negatively affecting our ability to treat and deliver drinking water to customers."
Wednesday, August 2, 2006
Water Customer Reminder: Conserving H2O also saves power resources
As Charlotte-Mecklenburg works with Duke to manage power demands during this week's blazing temperatures, water officials also remind countywide customers to continue conserving water to help maximize lake levels and ensure continued water supply.
"Water demand and supply are manageable in Charlotte-Mecklenburg at this time, but we always remind customers to keep up the good work and reduce non-essential water use," Simpson said. "Lower water demands mean our plants require less power to pump and we leave more water in the river for others to use. It's that simple."
Since May 1, Duke Energy has requested 'Stage 1' water conservation measures from regional Catawba River users, due to lake storage and stream flow conditions. Like other communities, Charlotte-Mecklenburg Utilities has echoed the declaration by turning up the volume on its year-round request for voluntary conservation measures. Customers are reminded to follow these guidelines:
* Limit lawn and landscape water use to no more than two days a week.
* Limit water applied to one inch per week, including rainfall.
* Water before sunrise or after sunset to maximize water efficiency & minimize evaporation.
* Limit or eliminate residential vehicle washing.
* Defer non-essential household uses to evening hours (dishwashers, clotheswashers).
More water conservation tips are available at www.cmutilities.com.
Tuesday, June 27, 2006
All lanes of Providence now reopened.
9 am update - 6/28/06 -
Charlotte-Mecklenburg Utilities has reopened all lanes along the 1100 block of Providence Road, between Queens and Colville.
Crews spent yesterday repairing a 5x40-foot street patch from a sanitary sewer pipe repair performed in the same spot last week. The patch failed during Tuesday's heavy rains. The repair work was completed and lanes were reopened before midnight.
Tuesday, May 16, 2006
Presbyterian Healthcare Employee Receives WaterStar Award
An employee whose initiative is saving Presbyterian Healthcare 9.2 million gallons of water and $54,720 annually recently received recognition for his efforts.
Charlotte-Mecklenburg Utilities presented Tom Craig, a biomedical sterilizer technician at Presbyterian Healthcare for six years, with its WaterStar award May 8 during its annual celebration of National Drinking Water Week.
Tom took extra steps to conserve water by retrofitting hospital sterilizers at Presbyterian Hospital, Presbyterian Hospital Huntersville, Presbyterian Hospital Matthews, Presbyterian Orthopaedic Hospital and other Presbyterian facilities with a water-saving device known as the "Water-Mizer". By installing the "Water-Mizer" device on 21 sterilizers, Tom allows Presbyterian Healthcare to save 25,200 gallons of water each day. The "Water-Mizer" eliminates the "tempering" water consumption during the non-sterilizing portion of the sterilizers' cycle, substantially reducing overall water consumption.
Tom plans to install the device at five more facilities throughout Novant Health, the parent company of Presbyterian Healthcare. He expects to double the water savings once the additional devices are installed.
"Tom is an outstanding member of our team," said Alan Koreneff, director of Presbyterian's Clinical Equipment Management Program. "He is truly concerned about water conservation. His initiative will help Presbyterian reinvest more resources back into the community."
The Charlotte-Mecklenburg Utilities WaterStar award is presented biannually to residents and members of the Charlotte business community who demonstrate innovative methods to conserve water.
"Tom is a prime example of how those in the business community can bring about tremendous water and cost savings by employing available technology," said Maeneen Klein, Utilities water conservation coordinator. "It's amazing what a single person's commitment to water conservation can do for an entire institution."
Wednesday, May 10, 2006
Charlotte - Mecklenburg water users reminded to conserve
CHARLOTTE - Charlotte-Mecklenburg Utilities reminds customers across the county to conserve water and help protect lake levels for the coming high-demand summer months.
On May 1, Duke Energy declared a 'Stage 1' conservation response is needed by regional Catawba River users, due to a yearlong rainfall deficit and current lake storage and stream flow conditions. This declaration prompts Utilities to step up its year-round request for voluntary conservation measures. Customers are reminded to reduce non-essential water use by following these guidelines:
* Limit lawn and landscape water use to no more than two days a week.
* Limit water applied to one inch per week, including rainfall.
* Water before sunrise or after sunset to maximize water efficiency and minimize evaporation.
* Limit residential vehicle washing.
* Defer non-essential household uses to evening hours (dishwashers, clotheswashers).
"We can't control the weather, but by encouraging our customers to voluntarily conserve now, we hope to reduce demand and protect the lake levels enough that mandatory water restrictions won't be necessary," said Maeneen Klein, Utilities Water Conservation Coordinator.
Additional information and water conservation tips are available at www.cmutilities.com.
For more information about lake levels visit www.duke-energy.com or contact Duke spokesperson Mary K. Green at 704.382.8356.
Monday, May 1, 2006
2005 Water Quality Report
During May, Utilities will distribute more than 402,000 copies of our 8th annual Water Quality Report to every mailbox in Mecklenburg County. Each year, Charlotte-Mecklenburg Utilities prepares and distributes this report to customers as mandated by federal law. The document provides important details about the quality of the tap water we provide to our community. The new report covers the calendar year ending December 31, 2005, and we are pleased and proud that once again Utilities met and surpassed all standards set by any regulatory agency in accord with all state and federal drinking water standards. The report is already posted on-line and can be viewed by clicking on the 'publications' link at www.cmutilities.com.
Friday, April 21, 2006
1600 block of E Morehead St (updated 11:30 a.m.)
A water crew is repairing a pipe and they have one inbound land and one outbound lane closed until 4:00 p.m.
Thursday, February 16, 2006
Contractor injured at McAlpine Creek Wastewater Treatment Plant
4 PM UPDATE -- A subcontractor who fell this morning while working on improvements at the McAlpine Creek Wastewater Treatment Plant has been airlifted to Carolinas Medical Center with serious injuries.
The name of the worker was not released but Charlotte-Mecklenburg Utilities confirms the 36-year-old worker is a sub-contractor with Concrete Forming Associates, which is a subcontractor Crowder Construction. The worker was doing concrete construction for a new pumping facility within the plant. He apparently fell about 12 feet (not 25 or 30 as previously reported) into a confined concrete channel-type structure. Charlotte Fire rescue workers extracted the worker at about 9:15 this morning and he was airlifted within minutes.
OSHA safety officials have been on-site today to investigate the accident and meet with the contractors. The operation of the plant was not interrupted at any time. For further information on this accident or status of the worker's condition please contact Concrete Forming Associates, which is based in Mooresville, NC.
Tuesday, February 14, 2006
Monroe main and street repair continues; outbound lanes probably will stay closed through Wednesday AM rush hour
4:15 PM UPDATE Tuesday 2/14/06. Charlotte-Mecklenburg Utilities crews expect to finish replacing a broken section of 16-inch water main by 9 pm tonight in the outbound lanes along the 4000 block of Monroe Road, near the Wendover Road intersection.
At that point the water will be turned back on for the few customers who have been out of service since this morning's main break. But fixing the pipe is only half the battle; the Charlotte Department of Transportation (CDOT) will move in tonight to make pavement repairs as quickly as possible but motorists can expect both outbound lanes of Monroe to remain closed until Wednesday afternoon between the 3900 to 4000 block. CDOT will continue diverting outbound Monroe traffic left (from a traffic light) onto Washburn, past Independence Arena onto Independence Boulevard, then back onto Eastway to Monroe. Inbound lanes of Monroe remain open. The cause of the early-morning main break is unknown. The Clariant office complex and a couple of businesses on the outbound side of Monroe, just south of the Wendover intersection, have been temporarily without water service while the repair is under way but should regain service by 9 pm today.
CDOT's goal is to work around the clock and get the outbound lanes open overnight with patches that will last until permanent asphalt/pavement repairs can be scheduled and made later. For further updates on the street repair please contact Keith Richardson, City of Charlotte Communications, at 704.336.5865.
Wednesday, February 1, 2006
No local water quality impact expected following incident in Morganton
State water quality officials who are closely monitoring the water quality impacts of yesterdays explosion in Morganton say the resulting chemical spill is currently contained upstream and they do not expect any impact to Charlotte-Mecklenburgs water supply along the Catawba River.
The Chief Engineer with the NC Division of Environmental Health - Public Water Supply Section in Mooresville said his agency is at the scene of the spill, which appears to be contained in Lake Rhodhiss. Lake Hickory has not seen any impact, nor have any other areas along the roughly 30 to 40 miles of waterway between Morganton and upper Lake Norman. State staff will continue to monitor the situation closely and stay in contact with water utilities up and down the river. But due to the dilution factor and distance the state does not expect any related pollutants to reach the section of the Catawba that affects Mecklenburg County. Even if any pollutants were found at any detectable level, it is doubtful they would appear for some time.
Charlotte-Mecklenburg Utilities has fielded several calls from the news media today and we have shared the update we received from the state. We remind customers that our utility keeps close and frequent contact with local and state water quality staff and regularly monitors water quality in our own drinking water system.
News media seeking further water quality updates are asked to call the NCDEH-Public Water Supply Section spokesperson at 919.715.3204.
Monday, January 9, 2006
Construction accident at wastewater treatment plant injures contractor
2 pm update, 1/9/06 -- A construction worker was reportedly injured around noon Monday at the McAlpine Wastewater Treatment Plant on Lancaster Highway.
The individual is not a City employee, but is employed by Crowder Construction. Crowder is working on improvements to incoming 48-inch pipe and pump facilities at the plant.
Charlotte Fire officials said the worker had become pinned by a fitting for the 48-inch pipe right around noon today. Emergency officials were quickly summoned and the worker was rescued. The victim suffered at least one broken bone and was airlifted to Carolinas Medical Center as a precaution. News media are asked to contact Carolinas Medical Center or Crowder Construction Company for further details on the accident or the condition of the individual. The plant's operation was not affected by today's accident.
Wednesday, December 14, 2005
WINTER TIPS: Protect plumbing from frigid weather
With the arrival of cold weather -- and especially when temperatures dip below freezing for sustained periods -- Charlotte-Mecklenburg Utilities offers the following advice on ways customers can protect their own plumbing in a home or business:
* Keep pipes thawed in unheated areas. Seal openings and air leaks in your crawl space or basement. Use cardboard, plastic or newspaper to seal air vents if necessary.
* Make sure your meter box lid is properly in place to keep cold air from freezing water inside the meter. If your meter cover is broken or missing, contact Charlotte-Mecklenburg Utilities by dialing 311.
* Insulate pipes in unheated parts of your home, and save on energy costs by insulating your hot water heater. Insulation materials are available at your local hardware.
* Locate your master water shut-off valve now in case you experience a burst pipe later and need to cut off your water in a hurry.
* Make sure garden hoses are disconnected and drained, and outside spigots are off and insulated. If you own a backflow prevention assembly, contact Utilities backflow staff at 704.399.2426 for tips on properly winterizing your system.
* Finally, turn off automatic lawn sprinkler systems if you have one! Some customers choose to run sprinkler systems year-round. Freezing temperatures and leaking, misdirected or unmonitored irrigation systems create icy and dangerous pavement puddles for sidewalk pedestrians and motorists. If you absolutely must irrigate your lawn this time of year, do so during daylight hours when temperatures are well above freezing.
Friday, November 11, 2005
Tis the season to be Grease Free
As we celebrate the holidays with parties and cooking, be sure to protect your kitchen sink from grease, cooking oils and other drain-clogging items. Otherwise, what goes in may come back out - and wreak havoc on your plumbing and private property, or on the public sewer system and the environment. Grease clogs cause nasty sewer overflows that can reach our local creeks and streams, leading to water quality problems.
In fact, grease causes more than half of all sewer overflows in our community, and overflows mean cleanup time and cost to everyone. Charlotte-Mecklenburg Utilities works day in, day out to maintain public sewer pipes and keep wastewater flowing freely. But pipe clogs are unavoidable unless customers keep their drains free of grease in the first place!
After cooking with any kind of fat, oil or grease, here's what to do:
After allowing it to cool down, drain animal fat into a disposable can, then freeze it or give it more time to fully harden before throwing the can in the trash.
Using a lidded, disposable container, mix liquid vegetable fats and an absorbent material - cat litter, newspaper or coffee grounds, perhaps - then put the container in the trash.
You can also dispose of grease at one of Mecklenburg County's four full-service recycling centers. To find the one nearest you, call 704.336.2673. Thanks and have a happy and Grease Free Holiday! If you'd like a speaker or more information about Grease Free, visit www.cmutilites.com or call 311.
Monday, August 29, 2005
Wastewater Report Announced
Charlotte - Charlotte-Mecklenburg Utilities released its annual Wastewater Report during the last week of August and a summary version will be mailed with water bills during September. All public and private wastewater utilities in the state are required to publish an annual report detailing how well the wastewater system performed for the fiscal year ending June 30, 2005.
Utilities had 346 overflows this year which is two less than last year. While overflows remain an ongoing challenge, it's important to note the Charlotte-Mecklenburg wastewater collection system successfully delivered more than 99.993 percent of this community's 30.73 billion gallons of wastewater for treatment last year. Less than 0.007 percent escaped the collection and treatment system in the form of sewage spills and overflows. Our wastewater treatment plants met 99.924% percent of all permitted discharge limits.
To access the report on our website www.cmutilities.com and click on 'Publications' or click on this link: http://www.charmeck.org/Departments/Utilities/Publications+and+Education/wastewaterqualityreports.htm
Monday, November 8, 2004
Utilities earns national Excellence in Management Recognition
CHARLOTTE -- Charlottte-Mecklenburg Utilities has been selected to receive the Excellence in Management Recognition from the Association of Metropolitan Sewerage Agencies (AMSA).
The recognition from this national wastewater industry group acknowledges Charlotte-Mecklenburg Utilities for implementing progressive management tactics during recent years that include strategic planning, optimized operations & maintenance practices, effective financial and budgetary practices, win-win partnerships and watershed-based activities. Utilities was also selected based on the high performance of its five wastewater treatment plants as well as other criteria including safety awards, public education and pollution prevention activities.
The award will be presented at AMSA's winter conference in San Antonio, Texas in February 2005.
Thursday, September 23, 2004
STAY WATERSMART THIS PLANTING SEASON
~ Lawn & garden watering tips
CHARLOTTE - Fall is prime time to make significant changes or additions to the landscape. Cooler weather brings opportunities to move overgrown or poorly situated plants around the yard, reseed or overseed lawns and plant trees. As the impatiens and begonias wither in the cool evening temperature, here comes the familiar winter blanket of color, pansies.
Act now to promote a successful landscape in the spring by adopting a few water efficient guidelines:
* Remember that established lawns require no more than 1 inch of water a week in the growing season, and that includes rainfall.
* Cooler weather means adjusting the irrigation system to water every 7 - 10 days instead of the usual weekly summertime schedule.
* Use soaker hoses to water newly planted trees and shrubs.
* Install a rain sensor on the irrigation system to shut it off during rain events.
* Group your plants together by water use to avoid watering the entire landscape unnecessarily.
Sprinklers and irrigation systems can put out a lot of water in a short amount of time. For instance, one sprinkler head puts out 360 gallons of water in an hour! A system with multiple spray heads may be using over 1,000 gallons an hour.
"Customers need to learn how much their irrigation system or sprinkler uses, and adjust the running time accordingly", said Maeneen Klein, Water Conservation Coordinator for Charlotte-Mecklenburg Utilities. "You'd be surprised how much unnecessary watering takes place simply because automatic systems are programmed to run too long and too often. This week alone I advised several customers with unexpectedly high bills to measure their irrigation use. We found they could cut their irrigation time in half and still accomplish their goal of a sustainable landscape."
Charlotte-Mecklenburg Utilities offers a home water use self-audit program called LIQUID ASSETS, which includes a 'how-to' booklet that walks customers through a water use checklist. Once completed the information can be submitted back to Utilities so the customer can qualify for a free water conservation kit.
To receive a free home water use audit booklet, contact Klein at 704.399.2221 or email her at mklein@ci.charlotte.nc.us. The booklet is also available via the Utilities web site, www.cmutilities.com.
Thursday, September 9, 2004
NOTICE OF SEWER SPILL
This news release was issued Thursday, September 9, 2004 in compliance with N.C. General Statute 143-215.1C (a portion of the Clean Water Act of 1999). For more information, members of the news media can contact Maeneen Klein on Friday at Charlotte-Mecklenburg Utilities, at 704.391.5144. Or you may contact Kelly Rogers in City of Charlotte Corporate Communications at 704.353.1157.
This week's heavy rains and flooding along a creek embankment led to a collapsed retention wall, which in turn broke a 12-inch sewer pipe and caused a sewer spill yesterday (9/8/04).
The incident occurred along Little Sugar creek near 1818 Baxter Street. The spill was reported around 9:15 a.m. Wednesday. An estimated 60,000 gallons of wastewater from the broken pipe overflowed into the creek, which was at flood stage. No fish kill was reported.
Utilities crews arrived by 1:15 p.m. The spill was cleaned up and the pipe was temporarily repaired by mid-afternoon on Wednesday. Utilities immediately notified local water quality officials and the N.C. Division of Water Quality about the incident. A permanent pipe repair will occur when creek levels return to normal and will require coordination with storm water and water quality officials.
Please contact the Wastewater Collection Division at 704-357-6064 whenever you see or suspect a sewer spill. The phone line is answered 24 hours per day. For more general information about sewer overflows and how to prevent them, please visit www.cmutilities.com or contact the City/County Customer Service & Information Center at 704-336-7600.
Wednesday, September 1, 2004
2004 WASTEWATER PERFORMANCE REPORT RELEASED
CHARLOTTE - Charlotte-Mecklenburg Utilities customers will get a report card on their public wastewater system with their September water bill. The 2004 Wastewater Performance Report is required of all public and private wastewater systems in North Carolina under a 1999 state law that also requires news releases and paid advertisements when significant sewage spills occur. This months bill insert is a summary version of the full report.
Charlotte-Mecklenburg Utilities safely collected and treated more than 99.997 percent of the communitys 29.60 billion gallons of wastewater before releasing the cleaned water back into our local creeks. Our five wastewater treatment plants met more than 99.85 percent of all discharge permit requirements.
How did we do? After a tough year for sewer spills in 2003, the past fiscal year ended with a 35% reduction in the total number of overflows, and a 96% reduction in the volume of wastewater spilled (the lowest number of gallons in at least five years). The drastic drop in spills can be attributed to new and ongoing spill reduction strategies implemented by Charlotte-Mecklenburg Utilities as well as more normal weather patterns.
Customers can help! If you see or suspect a sewage spill, call the Utilities 24-hour Rapid Response hotline at 704-357-6064. Dont put kitchen grease or vegetable oils down the drain. Instead, freeze them in a coffee can - or mix them with coffee grounds or kitty litter - and throw them in the trash. If you want a copy of the formal Wastewater Performance Report - about 30 pages long - contact the City/County Customer Service and Information Center at 704-336-7600. Both the summary and full version of the report can be found by clicking on the 'publications link' at www.cmutilities.com .
Thursday, August 19, 2004
Pipe repair on West Sugar Creek Road
Crews are responding to a broken water pipe on West Sugar Creek Road near Rumple Road. The right turn lane onto Rumple Road is closed but other lanes are open.
check here for updates tonight.
Friday, August 13, 2004
Water main repair continues on South Boulevard
10 PM, 8/13 -- The water main repair in the northbound lanes of South Boulevard will continue until perhaps 1 am Saturday, but traffic control in place is allowing vehicles to flow in each direction (one lane northbound, one lane southbound).
The main repair itself is not severe but its location has snarled traffic flow along South between Tyvola and Seneca. Water service has been affected for a few businesses on the east side of South between Tyvola and Seneca, but most are closed for the evening and their service will be restored well before morning.
The main repair will be finished and the road reopened well before 8 am Saturday.
Wednesday, July 21, 2004
Update: Central Avenue Water Main Repair
Thursday, 7/22/04, 9 am -- As of daybreak today Charlotte-Mecklenburg Utilities completed repairs on the 24-inch water main that broke yesterday along Central Avenue at its intersection with Louise Avenue and 10th Street.
The remaining pavement repair that's needed, and traffic control, is now being handled by the Charlotte Department of Transportation.
Further updates on pavement repair and traffic control can be obtained by contacting the City-County Customer Service & Information Center at 704.336.7600.
Wednesday, July 14, 2004
Water Pipe Repair at 7500 block of Plaza (Detour on Harris & Plott Road) 6:14 p.m.
Crews are repairing a leaking water pipe. It will require the road to be blocked. Detours are set up on Harris and Plott Road. This section of Plaza Road will not reopen until after a storm water project completes its construction this weekend.
check here for updates
Friday, July 9, 2004
FYI - Hydrant flushing on North Tryon this weekend
Sealand Construction's North Tryon Widening Project is preparing for water quality tests.
They plan to flush hydrants on North Tryon between Sugar Creek & Craighead through the weekend.
Friday, July 2, 2004
Margaret Wallace Road Water Pipe Repair (updated Friday 1:15 pm)
Crews are repairing a pipe on Margaret Wallace. The repair will likely continue through rush hour.
During the repair, an estimated 20 customers will experience low to no water pressure (on Whitfield Drive, Saint Peters Lane, & the 2100 block of Margaret Wallace Road).
Monday, June 14, 2004
Charlotte-Mecklenburg Utilities earns national environmental education award
Charlotte-Mecklenburg Utilities has received a 2004 National Environmental Achievement Award from the Association of Metropolitan Sewerage Agencies (AMSA). The award specifically recognizes excellence in the Public Information & Education - Educational Program Category for the utility's development of the Blue Planet Water Environmental Center.
The Blue Planet is a hands-on water education facility located in a 9,800-square foot room inside the North Mecklenburg Water Treatment Plant in Huntersville. The Blue Planet was mostly funded through a federal EPA grant and opened to the public in December 2003.
To date the Blue Planet has hosted more than 1,700 children of all ages. Utilities staff are scheduled to discuss the AMSA award during the "honors and awards" section of tonight's Charlotte City Council meeting.
The award application emphasized the years of vision, hard work and team effort by Utilities employees and agency partners who helped create our regions first and finest hands-on water learning center.
"We're proud of our staff, partners and community who have helped make the Blue Planet such an early success," said Utilities Director Doug Bean.
For more information or to arrange a visit to the Blue Planet, please call us at 704.621.0854.
Thursday, June 10, 2004
planned hydrant repair includes water outage for up to 200
Crews are replacing a hydrant at the intersection of Hwy 115 and Mt. Holly-Huntersville Rd Thursday night. The construction will require water to be off from 7:00p.m. to 4:00 a.m. for up to 200 properties in the immediate area. Customers were notified by doorhanger.
One inbound lane on Hwy 115 (Old Statesville Road) will be closed during construction.
Tuesday, June 8, 2004
Utilities responds to neighborhood water quality issue
Following a water quality complaint Charlotte-Mecklenburg Utilities has conducted follow-up tests and determined that a 1,000-foot section of two-inch water line will need to be replaced in part of a small neighborhood off Freedom Drive.
The line appears to have deteriorated and is negatively affecting water quality in a limited area. Charlotte-Mecklenburg Utilities officials are mobilizing to replace the section of pipe, and to set up temporary water service lines for the affected homes as soon as possible. In the meantime -- as a precaution - water officials went door-to-door earlier this afternoon to notify perhaps 22 affected residents between the 6200 block and 6400 block of Elmwood Circle that they should not drink or otherwise use their tap water until further notice.
This step is being taken as a safety precaution and affected customers are being provided with bottled water. Construction of the new water pipe and/or installation of the temporary service lines are expected to begin as soon as tomorrow.
Charlotte-Mecklenburg Utilities has notified the N.C. Division of Water Quality in Mooresville and the Mecklenburg County Health Department about this situation.
Wednesday, June 2, 2004
Water pipe break at MORNING DALE Drive (at SARDIS FOREST Drive) ~ updated 9:37 a.m.
Crews are repairing a water pipe near the corner of Sardis Forest Drive and Morningdale Drive. Customers on Sardis Forest, Newtown, Morningdale, and leeswood will experience low to no water pressure until later this afternoon.
check here for updates
Friday, May 28, 2004
200 S. Church Street Open. (updated Friday 7:20 p.m.)
200 S. Church Street Open. (updated Friday 7:20 p.m.)
Thursday, May 27, 2004
WANT TO BE WATERSMART? HERE'S HOW
CHARLOTTE - Warm temperatures and a dry spring have recently sparked a trickle of phone calls from residents wondering if mandatory water restrictions are in effect in Charlotte-Mecklenburg. "We do not have mandatory restrictions," says Charlotte-Mecklenburg Utilities Conservation Coordinator Maeneen Klein, "but we always ask folks to use only the water they need - and to waste none."
As expected, the seasonal change has led to higher water demands - mostly due to lawn irrigation and other outdoor use. At this time, Charlotte-Mecklenburg Utilities officials are having no trouble meeting the higher demands. But for five years now, conservation and particularly waste minimization has been a year-round WaterSmart message in our community, particularly during this time of year. "Using water wisely is the right thing to do, especially during the warmer months," Klein says. Here are some ways folks can help:
* DON'T WASTE WATER. Use a broom instead of a hose to clean sidewalks or driveways. Fix any leaks you might have, indoors or out.
* Water lawns no more than twice per week for a total of one inch (rain included). Use a rain gauge - or a tuna or cat food can - to measure the inch.
* When possible, use water before sunrise or after sunset. You can lose up to 40 percent of irrigation water by watering during daylight hours. If you have a timer on your sprinkler, set it to operate only between the hours of 9 p.m. and 4 a.m.
* Don't run your clothes-washer or dishwasher until bedtime.
* Visit the WaterSmart link at www.cmutilities.com for more tips.
"During the past five years we've gone from record drought, to record rainfall in 2003, back to a hot, dry spring so far in 2004," Klein says. "There is no way to predict what the summer holds or what water demands will be. Right now we are simply asking folks to be mindful of their water usage - to water right, and be WaterSmart."
Thursday, May 13, 2004
UPDATE, 3:45 pm 5/14 -- Lane reopened on Independence
The 24-inch water line repair near the 8500 block of Independence Boulevard is completed. All lanes are reopened to traffic.
Monday, May 3, 2004
Water Week 2004 blasts off Tuesday at Hidden Valley school
CHARLOTTE More than 650 students from Hidden Valley Elementary School will learn all about H20 during a Water Week kickoff event at the school.
Every student will have a turn visiting hands-on learning stations from 8 a.m. through late morning. Charlotte-Mecklenburg Utilities and its partners will teach youngsters about the water cycle, how drinking water is treated and delivered, how wastewater is collected and cleaned up and how we can all work together to protect the environment.
The formal ceremony starts around 11:30 a.m., when Charlotte City Council Member Pat Cannon is scheduled to deliver the Water Week proclamation. Other community leaders will be on hand as Charlotte-Mecklenburg Utilities presents a WaterSmart award to UNCC and recognizes winners of the local and state Water Week T-shirt design contest. All winners will receive a savings bond. This years local winners are: Lucas Oakley, a first-grader at Saint Gabriel School (also 1st place statewide winner in the K-2 category); Keppie Siczek, a third-grader at Saint Gabriel School (also 3rd place statewide winner in 3-5 category); and Sarah Deming, an eighth-grader at Quail Hollow Middle School (also 3rd place statewide winner in 6-8 category).
Finally, the school will celebrate a brand-new WaterSmart garden, with plants and time donated by seven landscape firms who are members of the N.C. Green Industry Council. The garden will feature water-efficient plants and will provide a renewed learning area for kids at the school.
Tuesday, April 27, 2004
Water line repair on 24th St. (UPDATED 11:13 a.m. - road to be completely open by 12:15 p.m.)
As of 6:30 am Tuesday Charlotte-Mecklenburg Utilities crews are virtually finished with an overnight water line repair along 24th Street, between North Tryon and Graham streets. But the road remains closed to thru-traffic due to some pavement repairs that will be needed this morning and later today.
No customers have been without water - the crew was able to fix the line without shutting off service - and folks who work in that area of 24th will still be able to access their places of employment. But pavement damage caused by the early morning break will take longer to fix.
No timeline has been provided on the street repair but it is expected to wrap up sometime today.
Saturday, April 17, 2004
Weekend Water Pipe Repair (Update Sun 6:20 pm)
Crews repaired a 54-inch water pipe that was hit by a contractor Saturday.
Clarkson Street will be closed (from Dunbar Street to Summit Avenue)to through traffic until Monday evening.
Monday, March 22, 2004
RECYCLE YOUR USED OIL & ENTER TO WIN A CONSERVATION KIT!
Charlotte, North Carolina, Four Charlotte-Mecklenburg environmental agencies have partnered to organize a used oil drive this Saturday, March 27th, 2004 from 9AM to 1PM.
Storm drains in Charlotte-Mecklenburg drain directly to our creeks and lakes. It is important to safely dispose of all wastes properly. The improper disposal of used motor oil into garbage cans, backyards, storm drains or household plumbing leads to the contamination of soil, drinking water supplies and ground water. Just one gallon of used oil can contaminate up to one million gallons of drinking water.
Citizens can take used motor oil, used oil filters, antifreeze, transmission fluid and other household hazardous waste to one of Mecklenburg County's four full-service recycling centers. The agencies have also partnered with HazMat to provide an uptown disposal site at Park Road Shopping Center for used oil only.
For the first time, starting with this weekend's Used Oil Drive, citizens can also dispose of cooking oil and kitchen grease at the recycling centers. Cooking oil and grease that is poured down kitchen sinks and other drains can clog pipes within the sanitary sewer system and lead to sewage spills.
The four main recycling centers are equipped to receive used oil, oil filters and other household hazardous waste year-round. In fact, over 50,000 gallons of used oil are collected annually at Mecklenburg County recycling centers.
Used Oil Drive Locations:
· N. Mecklenburg Recycling Center --12300 N. Statesville Rd.
· Hickory Grove Recycling Center --8007 Pence Rd.
· W. Mecklenburg Recycling Center --8440 Byrum Dr.
· Foxhole Recycling Center --17131 Lancaster Hwy.
· Park Rd. Shopping Center (used oil only) --4100 Park Rd.
For additional information contact:
Jennifer Krupowicz,
Water Quality Educator,
Charlotte Storm Water Services
704-432-0970
Saturday, March 6, 2004
Water main repair causes lane closures on Providence Road
As of noon Saturday (3/6) Charlotte-Mecklenburg Utilities is responding to a leaking water pipe along the 1300 block of Providence Road. The repair has required that both outbound lanes of Providence be closed. One of two inbound lanes will be used for outbound flow so that traffic can continue in each direction. However traffic delays can be expected for most of Saturday while the repair is under way. Utilities crews are working around the clock to complete the repair.
The cause of the leak is unknown. At this time officials are optimistic that the repair will not require any customers to lose water service.
Monday, March 1, 2004
Water Scholarship Available for teachers and students
Any adult citizen, at least 18 years old, with an interest in environmental education is eligible to apply. The candidate must have plans to continue his or her education in the field of environmental science, earth science, or science education.
Nomination forms are available on "publication & education page" section of this website.
Nomination deadline is April 5, 2004.
Monday, March 1, 2004
Nominations Now Accepted for WaterSmart Awards
The WaterSmart awards recognize local businesses, organized groups and individuals who have made outstanding contributions during the past year toward improving, protecting or conserving the water resources in Mecklenburg County.
Nomination forms are available on the "publication & education page" section of this website. Nominations may be submitted by mail to the Charlotte-Mecklenburg Utilities, 5100 Brookshire Blvd, Charlotte, NC 28216 or fax it to 704- 393-2219, attn. Cam Coley.
Nomination deadline is Wednesday, April 21, 2004.
Monday, March 1, 2004
2004 Drinking Water Month Poster Contest
As part of Drinking Water Month there will be a poster contest. This contest will help elementary and middle school students (grades K-8) increase their awareness about one of our most precious natural resources, water, and encourage them to learn more about their drinking water, ways to use it wisely, how to protect our sources of water, and to get involved. This year's theme is "Water - Use it Wisely".
Each school/organization can submit its top 3 winning entries for each division to the Water Week Committee to be considered for statewide entry. Entries must be received or postmarked March 31, 2004. Teachers and parents should contact Diana Stogner at 704-391-1343 ext 223 or dstogner@ci.charlotte.nc.us or go to: http://www.charmeck.org/Departments/Utilities/Publications+and+Education/home.htm for details.
Monday, February 16, 2004
Trees added on Park Road
The City of Charlotte began replanting trees along Park Road on Monday, February 16. The trees were removed during the South Water Main project.
The replanting was delayed due to the drought. Additional trees will also be planted through March.
Monday, January 26, 2004
Weather/Operational Update - Charlotte-Mecklenburg Utilities (1 pm)
Charlotte-Mecklenburg Utilities is a critical public service so our essential operational staff reported today as they were supposed to. Utilities is not experiencing any noteworthy problems at this time. Our water and wastewater crews are in place and prepared to respond to water and sewer emergencies.
Some of our crews more routine duties that involve driving are not being performed today or tomorrow (for example, meter reading or non-emergency line maintenance). However we have to be more sensitive to some things such as frozen meters and water line breaks for obvious safety reasons. As of 1 pm Monday Water Distribution was responding to two main leaks and one service leak. This is not really out of the ordinary; none of the repair locations represent a significant traffic problems. As the second wave of bad weather rolls in this afternoon we are watching for a potential loss of electrical power. But our critical facilities including plants, operation centers and sewage lift station facilities have appropriate backup power and we are prepared with fuel.
In the meantime we advise customers to be careful, stay off the road if possible and follow these cold weather household plumbing tips below to avoid an expensive call to the plumber:
* Keep pipes thawed in unheated areas of your home. Seal openings and air leaks in your crawl space or basement. Use cardboard, plastic or newspaper to seal air vents if necessary.
* Insulate pipes in unheated parts of your home, and save on energy costs by insulating your hot water heater. Insulation materials are available at your local hardware.
* Locate your master shut-off valve now in case you experience a burst pipe later and need to cut off your water in a hurry.
* Make sure outdoor garden hoses are disconnected and drained, and outside spigots are off and insulated.
* If you own a backflow prevention assembly, contact our backflow staff at 704-391-5145 for tips on properly winterizing your system.
* Make sure your meter box lid is properly in place to prevent cold air from freezing water inside the meter. If the cover of your water meter is broken or missing, please contact the City/County Customer Service & Information Center at 704-336-7600.
* Turn off automatic lawn irrigation systems! Some customers choose to run automatic sprinkler systems year-round. Freezing temperatures and misdirected or unmonitored irrigation systems can lead to icy and dangerous pavement puddles for sidewalk pedestrians and motorists. If you absolutely must irrigate your lawn this time of year, do so during daylight hours when temperatures are well above freezing.
Friday, January 23, 2004
Blocked Lanes on 4th are reopening
Crews were working on a leak in two inbound lanes of 4th street at McDowell. They are removing traffic barriers and will work on the repair after rush hour traffic tonight.
During the repair, there was only one lane available for inbound traffic.
Thursday, January 22, 2004
Save water and plant a tree!
Tree seedling sale & showerhead swap this Saturday
CHARLOTTE -- While you're buying tree seedlings this weekend or picking up the rain barrel you ordered, don't forget to bring your old showerhead to trade for a free low-flow one! Just come by the Hal Marshall County Services Center at 700 North Tryon Street between 9 a.m. and 12 noon THIS SATURDAY. The Mecklenburg Soil and Water Conservation District and Charlotte Storm Water Services are offering a variety of tree seedlings for sale, and customers who already pre-ordered rain barrels will be able to pick theirs up at a reduced price. The Charlotte-Mecklenburg Utilities WaterSmart Team has joined in the environmentally-charged event to offer free water-efficient showerheads to anyone who brings in their old ones.
SEEDLINGS -- Hardwood seedlings will sell for $1 apiece and include flowering dogwood, redbud, red maple, white oak, willow oak, sycamore, persimmon, river birch, and green ash. Pine seedlings will sell for $5 for a bundle of 10 and include longleaf pine, white pine, and loblolly pine.
SHOWERHEAD SWAP -- These low-flow showerheads work great, are easy to install and limit the flow of water to 2.5 gallons per minute. Older showerheads can use up to six gallons per minute. A 10-minute shower with a low-flow showerhead can save up to 35 gallons of water per shower! RAIN BARRELS -- Sorry, only customers who pre-ordered rain barrels may pick them up this Saturday. For more information about this program please call 704.336.RAIN or email savetherain@yahoo.com.
Wednesday, January 21, 2004
Park Road between Fairview & Archdale to reopen Saturday Night (UPDATED Sat 2:00)
Southbound lanes of Park Road between Fairview Rd. to Archdale Rd. reopened Saturday at 1:00. The northbound lanes will reopen by 6:00 p.m.
Crews will extend a sewer pipe 500 feet across Park Road for customers on Closeburn Road.
Friday, January 16, 2004
TRAFFIC ADVISORY UPDATE (Wednesday, 1/21, 5 pm): three eastbound lanes of NC 51 NOW OPEN
Three outside eastbound lanes of NC 51 have REOPENED between Centrum Parkway and I-485.
Charlotte-Mecklenburg Utilities crews finished a 24-inch main repair earlier today and restored water service to customers on NC 51 and Centrum Parkway.
Friday, January 2, 2004
Crews to work on water valves in University Area
Charlotte-Mecklenburg Utilities is updating information about valves in the water system. Crews will locate, clean, and log important information about each valve. Some of these valves are located in streets and will require temporary lane closures.
Beginning Monday, January 5 - a valve crew will inspect and exercise water pipe valves in the University area (including area northeast of I-277 loop, Eastfield, Highland Creek, Harris, etc.)
Monday, December 29, 2003
Water service restored for apartments following today's pipe repair in Pineville (5 PM Update, 12/29)
As of 4:45 PM water service has been restored to Sabal Point Apartments in Pineville. Charlotte-Mecklenburg Utilities has completed repairs on an 8-inch service line along the 12000 block of US 521/Lancaster Highway.
Crews are currently finishing up at the worksite so traffic cones can be moved and lanes can be restored to normal. The pipe repair work is barely into the northbound lane along 521 between Sabal Point Drive and NC 51. A Charlotte-Mecklenburg Utilities crew has been working continuously to make the repair and restore water service. A cause for the break is unknown. Traffic flowed one way in each direction all day long(as normal); however the northbound lane had been shifted slightly into the median to create a safe work zone.
The main break began as a leak around 1:30 this morning. Pipe repair work took longer than expected due to the line break's tricky location within an enclosed casing underneath the northbound roadside of US 521. As a result the 370-unit apartment complex was out of water service for most of today. This is the final news update as crews will be completely out of the work zone by later this evening.
Saturday, December 27, 2003
Overflow cleaned up at McAlpine Wastewater Plant
A reportable sewage spill occurred yesterday at the McAlpine Creek Wastewater Treatment Plant (12701 Lancaster Highway, Pineville).
This incident was the result of human error. A valve had inadvertently been left open as plant operators cleared a four-inch drain line in a section of the plant where solids are processed. Because of the open valve, roughly 45,000 gallons of wastewater overflowed from a floor drain into a nearby storm drain, which feeds into McAlpine Creek. No fish kill was reported as a result of this incident.
The overflow occurred slowly and gradually over the course of about eight hours, from about 7:30 a.m. until about 3:30 p.m. Operators detected the overflow quickly, but it took several hours to locate the open valve and shut it, thus stopping the overflow. Operators took appropriate cleanup action and both the N.C. Division of Water Quality and Mecklenburg County water quality officials were notified yesterday.
McAlpine Creek Wastewater Treatment Plant treats an average of 48 million gallons of wastewater every day before releasing the cleaned water back into the creek bearing the same name. Spills from our wastewater treatment plants are unusual, said Utilities spokesman Vic Simpson. Our staff at McAlpine has a strong performance record and works hard every day to protect the environment. Were sorry this accident happened and have taken steps to make sure it doesnt happen again.
If you see or suspect a sewer spill, please call the Rapid Response hotline at 704-357-6064. The line is answered 24 hours per day, seven days per week.
Friday, December 19, 2003
Water main break REPAIRED on East Boulevard (3:45 pm update, 12/19)
Charlotte-Mecklenburg Utilities has finished repairing a 12-inch water main break along the 900 block of East Boulevard. Water service is being restored at this time, and the crew is backfilling their hole and cleaning up the construction area along the sidewalk. The outside westbound lane of East Boulevard is expected to reopen to traffic by 5 p.m. but rush hour motorists may experience some delays if the reopening takes a few minutes longer.
Water service to some residences and businesses in the East/Dilworth Road West area may have been affected as the repair took place between 11 am and 3:30 pm today. But the extent of outage was never fully determined, as crews worked to finish their job. The cause of the break is unknown.
Charlotte-Mecklenburg Utilities crews will be flushing hydrants in the East Blvd. area this afternoon and evening to minimize any discolored water from occurring. (Sometimes main breaks can stir up sediment from within water lines.) However, if any customers experience discolored water they should run their COLD WATER TAP until the water clears. If the water does not clear up within five minutes, please contact our Water Distribution Shop at 704.336.2564.
Monday, December 8, 2003
Colony Road Water Line Repair UPDATE(12-09-03, 10:30 AM)
Crews have fixed yesterday's broken 12-inch water main along the 2200 block of Colony Road near Picardy St. AS OF 5:3O A.M. TUESDAY THE WATER IS BACK ON AND COLONY ROAD REOPENED AFTER 6:30 AM TUESDAY.
Charlotte-Mecklenburg Utilities crews have been working around the clock to repair the water main since it ruptured sometime around 5:30 pm Monday. A crew responded to the scene was on site by 6:15 p.m Monday evening; water was shut off in the immediate work zone by about 7 pm so the repair could be made. No residential customers were without water service at any time, though service to the nearby Myers Park High School (obviously closed for the night) may have been affected during the nighttime hours.
Charlotte-Mecklenburg Utilities has not yet confirmed the cause of the main break but are still talking with Duke Power about some light pole work that occurred earlier in the day Monday, right at the point of the main break and just a few hours before the emergency call was received. "Anytime we determine a broken pipe was the result of a construction accident from another party, we follow a standard damage claim process as appropriate," said Charlotte-Mecklenburg Utilities spokesman Vic Simpson.
Friday, December 5, 2003
COLD WEATHER PLUMBING TIPS -- Protect your pipes BEFORE icy temperatures arrive
CHARLOTTE With the onset of colder temperatures, Charlotte-Mecklenburg Utilities reminds customers to prevent winter woes by protecting their water pipes. These cold-weather tips can spare customers from a flooding emergency and expensive call to the plumber.
WINTERIZE YOUR PLUMBING. While City crews continue working hard to maintain the public pipe system during cold weather, customers should protect their own plumbing by doing the following:
* Keep pipes thawed in unheated areas of your home. Seal openings and air leaks in your crawl space or basement. Use cardboard, plastic or newspaper to seal air vents if necessary.
* Insulate pipes in unheated parts of your home, and save on energy costs by insulating your hot water heater. Insulation materials are available at your local hardware.
* Locate your master shut-off valve now in case you experience a burst pipe later and need to cut off your water in a hurry.
* Make sure outdoor garden hoses are disconnected and drained, and outside spigots are off and insulated. If you own a backflow prevention assembly, contact our backflow staff at 704-391-5145 for tips on properly winterizing your system.
* Make sure your meter box lid is properly in place to prevent cold air from freezing water inside the meter. If the cover of your water meter is broken or missing, please contact the City/County Customer Service & Information Center at 704-336-7600.
TURN OFF AUTOMATIC LAWN SPRINKLER SYSTEMS! Some customers choose to run automatic sprinkler systems year-round. Freezing temperatures and misdirected or unmonitored irrigation systems can lead to icy and dangerous pavement puddles for sidewalk pedestrians and motorists. If you absolutely must irrigate your lawn this time of year, do so during daylight hours when temperatures are well above freezing.
Wednesday, December 3, 2003
BLUE PLANET WATER ENVIRONMENTAL CENTER OPENS
HUNTERSVILLE Schoolkids, elected leaders and other special guests will gather at the North Mecklenburg Water Treatment Plant at 2:30 pm today to unwrap an early holiday gift to the community.
Once inside the plant, the crowd will open doors to a whole new world -- The BLUE PLANET Water Environmental Center. This dazzling, 9,800-square-foot facility features dozens of hands-on water learning stations that will let you see, hear and feel your way through the world of water. The displays explain natures water cycle, our local water resources, the water treatment process, wastewater collection and treatment, WaterSmart conservation and more!
Charlotte-Mecklenburg Utilities included space for a future water education center as part of the original design of the North Mecklenburg Water Treatment Plant, which opened in 1998. Construction of The Blue Planet began in early 2003 and was mostly funded through a special $475,000 grant from the U.S. Environmental Protection Agency (EPA). The Mecklenburg County Land Use and Environmental Services Agency was crucial in helping to obtain that federal EPA grant through its SWIM (Surface Water Improvement and Management) Program. Charlotte-Mecklenburg Utilities invested another $100,000 to complete the facility. Water and environmental education is part of our mission, said Charlotte-Mecklenburg Utilities Director Doug Bean. We visit with hundreds of schoolchildren and members of the community each year to talk about what we do and share the importance of protecting our water resources. The Blue Planet pulls it all together. It will be an outstanding and unique community resource for years to come.
Want to go? Blue Planet tours must be scheduled by appointment. For more information please call 704.621.0854 or email us via our website at www.cmutilities.com.
Tuesday, November 11, 2003
(updated Thursday) - Park Road open, flushing continues
Crews repaired a valve on Park Road just North of Seth Thomas Road.
Water may be flushed as part of water quality measures during the next 10 days.
Monday, November 3, 2003
4400-4500 blk of South Blvd Water Pipe Break
Gilmore St, Rice Ct ,Furman Pl, Scaleybark Rd and Woodlawn Rd will have low pressure or no water... no estimated time for completion of the repair / lane reopened.
Monday, November 3, 2003
Section of Tuckaseegee Road expected to reopen by Wednesday lunch hour (updated 9:45 AM November 5)
Water service has been restored in the Tuckaseegee Road area since last night following this week's 24-inch water main repair. Both directions of Tuckaseegee between the 4800 and 5600 block remain closed at this hour but are expected to REOPEN by lunchtime Wednesday (11/5). For further traffic/road closure updates, please contact CDOT at 704-336-4025.
Charlotte-Mecklenburg Utilities crews have worked around the clock since Monday to repair the leaking main. Water service was restored yesterday evening. At this time the Charlotte Department of Transportation Street Maintenance Division has taken responsibility for the street repairs and officials there expect to be finished by noon.
Friday, October 31, 2003
NOTICE OF SEWER SPILL
This news release was issued Friday, October 31, 2003 to comply with N.C. General Statute 143-215.1C (a portion of the Clean Water Act of 1999). For more information, news media should contact Cam Coley, Community Information, Charlotte-Mecklenburg Utilities, at 391-5106.
Charlotte-Mecklenburg Utilities responded the following wastewater overflow:
* 4000 Craig Avenue on 10/31/03. Grease blockage caused an overflow. An estimated 13,800 gallons spilled into McMullen Creek tributary. A Utilities crew responded within 65 minutes and took appropriate cleanup/repair action.
Utilities staff notified the N.C. Division of Water Quality about the incident. Thirty fish were found dead in the creek.
Charlotte-Mecklenburg Utilities has Rapid Response Teams and other crews in place to monitor the 3,210 mile sewer line network. Crew maintenance of pipe ensures safe daily delivery of an average of 87 million gallons of wastewater to five area treatment plants, where wastewater is treated to high water quality standards and released back into our waterways. Please help us protect the environment! If you see or suspect any type of spill from the sewer collection system, please contact the Wastewater Collection Division at 357-6064. The phone line is answered 24 hours per day. For more general information about sewer overflows and how to prevent them, please contact the City/County Customer Service & Information Center at 704-336-7600.
Thursday, October 30, 2003
Phosphorus reduction groundbreaking this afternoon
CHARLOTTE Local leaders and environmental officials from two states will be on hand at todays groundbreaking event to celebrate the start of a landmark water quality project.
The 2 p.m. ceremony marking the start of the phosphorus reduction project will take place inside the McAlpine Creek Wastewater Treatment Plant at 12701 Lancaster Highway. Charlotte Mayor Patrick McCrory and Mecklenburg County Board of Commissioners Chairman Tom Cox are scheduled to speak, as are top officials from the South Carolina Department of Health and Environmental Control (SCDHEC) and the North Carolina Department of Environment and Natural Resources (NCDENR).
Both state agencies have worked with Charlotte-Mecklenburg Utilities on a plan to slash phosphorus levels by 70 percent in water released from the award-winning McAlpine Creek Wastewater Treatment Plant and two smaller plants in southern Mecklenburg County. All three plants discharge into the Catawba River, and the project which begins with the installation of new facilities and processes at the McAlpine plant is expected to result in lower phosphorus levels downstream of Charlotte. The net result is enhanced water quality in South Carolinas lower Catawba region.
News media with questions on this event are asked to contact Vic Simpson at 704-391-5065 or Cam Coley at 704-391-5106.
Thursday, October 23, 2003
Winterize your backflow assembly!
CHARLOTTE If you are one of 15,000 Mecklenburg County water customers with a backflow prevention assembly attached to your water line, now is the time to protect it from cold weather damage.
Plumbing codes require certain types of commercial and residential water customers those with irrigation systems, for example to install and maintain backflow prevention assemblies at their connection. The device (pictured below) protects drinking water systems from contamination in case backflow occurs. Last winter, quite a few backflow assemblies froze and burst due to inadequate freeze protection.
Charlotte-Mecklenburg Utilities offers three tips for preparing your backflow device for winter: *The best way to prevent freezing on an irrigation backflow connection is to drain the assembly of all water for the winter. Turn off your irrigation system at the shut-off valve and open test cocks on the device to discharge any water. *Whether your device/connection remains in use for the winter, be sure the backflow cover fits securely to the ground to prevent air infiltration. Check your cover for any cracks, holes, splits, etc. *Wrap old blankets or beach towels around the assembly.
If you have questions about backflow system protection, call 704-399-2426, ext. 295 or visit www.cmutilities.com.
Thursday, October 9, 2003
water pipe break near Davidson College - Concord Rd - updated 4:23 p.m.
There is a water pipe break at 507 Concord Rd in Davidson (near Davidson College). It may cause low to no pressure in immediate area (nearest roads are Lorimer, Baker, Thompson, and College),
Crews are on the way, no estimated time of repair.
At least one traffic lane will be closed temporarily.
Monday, September 29, 2003
Lanes reopened following morning biosolids spill on Billy Graham Parkway
As of 11:15 pm today all lanes are reopened on Billy Graham Parkway at the Tryon Street intersection following this morning's biosolids spill.
Beyond late morning rush hour traffic delays, there was never any threat to the public or the environment due to this spill. 'Biosolids' is solid material from the wastewater treatment process that has had pathogens and other harmful elements removed. It is used as a fertilizer on farmland.
Utilities is still investigating how the biosolids got in the roadway but it appears to have spilled from a contractor's truck operating out of the nearby Irwin Creek Wastewater Treatment Plant on Westmont Drive.
Friday, September 26, 2003
3 pm Update, 9/26/03 -- Small water main repair continues on South Boulevard at Sweden Road
The outbound curbside lane of South Boulevard will remain closed through rush hour this evening at Sweden Road as Charlotte-Mecklenburg Utilities repairs a small water main that broke this morning.
This is a small line and there is little to no impact on water service to customers; however there has been some pavement damage and motorists will experience delays due to the closed lane.
Utilities is making good progress on the repair and expects to finish close to 5 pm. City Street Maintenance crew will then re-pave the damaged area and the lane is expected to reopen sometime this evening.
Monday, August 25, 2003
Wastewater Report Available
Charlotte-Mecklenburg Utilities 4th annual Wastewater Report will be released during the last week of August and a summary version will be mailed with water bills during September. All public and private wastewater utilities in the state are required to publish an annual report detailing how well the wastewater system performed for the fiscal year ending June 30, 2003. Once again, the Charlotte-Mecklenburg system did an excellent job by safely collecting and treating more than 99.9+ percent of this community's wastewater before returning it to our local waterways. However the quantity of overflows in the county and the total volume spilled increased sharply compared to each of our previous three years. The overflow challenge won't be 'new' news -- as we have discussed it with the news media for several months now -- but the presentation will discuss overflows in more detail and the actions we have been taking to address this environmental issue.
To access the report on our website copy the below address in your browser and press 'enter.' http://www.charmeck.org/Departments/Utilities/Publications+and+Education/wastewaterqualityreports.htm
Wednesday, August 6, 2003
Water main repair progressing on Marlowe Road
WEDNESDAY 8/6, 8:20 P.M.-- A Charlotte-Mecklenburg Utilities crew is currently repairing the eight-inch water main that ruptured earlier this evening and caused some flooding in the Camp Greene area.
The break is along Marlowe Road, but the water ran downhill along Camp Greene and across some private property. Utilities workers have shut off water service at the repair site. Zero to very few customers are without water service because of this repair. While crew members have not exactly determined what method they'll use to repair the pipe, it appears that the break will not be a terribly complicated repair. Crew members believe they'll have the line fixed and the water back on no later than midnight. City/County Risk Management staff have been at the site since earlier this evening to investigate any potential damage claims.
More information will be available after 9 am tomorrow.
Wednesday, August 6, 2003
Water conservation comes to UNC Charlotte
CHARLOTTE -- The University of North Carolina at Charlotte and Charlotte-Mecklenburg Utilities are kicking off a pilot program designed to save water, energy and money for the Department of Housing and Residence Life at UNC Charlotte.
The program is a showerhead swap whereby older, less efficient showerheads in residence halls will be replaced with low-flow heads. These newer devices use two to two-and-a-half gallons per minute, compared to older models that release up to five gallons per minute. Moore Hall -- one of the older residence halls on campus with nearly 100% occupancy -- has more than 80 shower units. The water savings potential is considerable:
* At an estimated savings of 2 gallons per minute per shower head, one day's water savings for a residence hall with 500 students would be 5,000 gallons or more.
* Other halls are slated for the retrofit project in later months.
* Additional conservation efforts will be enhanced with WaterSmart signs throughout all residence halls -- particularly in the bathrooms, laundry areas and lounges.
The pilot project is part of an ongoing water conservation initiative conceived by John Storch, Associate Director for Operations in the Housing and Residence Life Division at UNC Charlotte, and Charlotte-Mecklenburg Utilities staff. The Utilities WaterSmart Campaign is providing the low-flow fixtures, conservation signs and brochures to raise awareness of the need to use water wisely and eliminate waste. Water use reduction and eliminating water waste will continue to be year-round priorities through continued WaterSmart education and community outreach projects. The showerhead swap program is not limited to UNC Charlotte! Citizens of Charlotte-Mecklenburg can receive a low-flow showerhead when they turn in their old one at the Utilities main office at 5100 Brookshire Blvd., while supplies last. For more information, call 704-391-5144.
Friday, July 25, 2003
UPDATE: Traffic expected to remain 1 way in each direction at Monroe Road and Conference Drive thru afternoon rush hour
Friday, 7/25, 1:30 pm -- Traffic flow is expected to remain restricted to one lane in each direction through afternoon rush hour today following a minor water main repair along Monroe Road at Conference Drive (near East Mecklenburg High School).
A Charlotte-Mecklenburg Utilities crew responded to the leak early this morning and finished the repair well before lunchtime. Water service was not an issue this morning. There have been some lingering pavement repairs, however.
It is possible those paving repairs could be complete and the lanes reopened before rush hour, but at this time it's doubtful and motorists may want to find another route home. Either way the traffic control should be completely removed by early evening.
Tuesday, July 15, 2003
Outbound lanes of 6th Street REOPENED at Graham St.
UPDATE Friday 7/18, 3:30 pm -- Pavement repairs are complete and both outbound lanes of 6th street at Graham St. are reopened following Tuesday's water main repair at 5th Street and Cedar Street.
Tuesday, July 1, 2003
All five wastewater plants earn performance awards
CHARLOTTE -- Last week all five Charlotte-Mecklenburg Utilities wastewater treatment plants received Peak Performance Awards from the Association of Metropolitan Sewerage Agencies (AMSA) for the calendar year ending 2002. AMSA awards honor wastewater plants that protect water quality through strong compliance with their individual discharge permit limits.
Together, the plants in the Charlotte-Mecklenburg system gather an annual daily average of 74.3 million gallons of wastewater via the countywide collection pipe network. Each plant cleans wastewater using a multi-stage, biologically-based process that lasts 12 to 15 hours before the treated flow is released back into local creeks sharing each plants name. All plants have operating permits with tight water quality standards as prescribed by federal and state regulators. Water quality testing is extensive, and each plant literally has thousands of chances for any type of violation to occur in a years time.
Charlotte-Mecklenburg plants have earned AMSA awards during each of the past four years that entries have been submitted, but 2002 was the best year yet. AMSA Gold Awards go to plants with 100 percent perfect compliance with their permit requirements. This years honorees include:
McDowell Creek Wastewater Treatment Plant (Huntersville); McAlpine Creek Wastewater Treatment Plant (Pineville);
Sugar Creek Wastewater Treatment Plant (South Charlotte); and
Irwin Creek Wastewater Treatment Plant (West Charlotte).
The Mallard Creek Water Reclamation Facility in northeast Charlotte also earned a Silver Award because it had no more than five permit violations during the year. This is the first AMSA award for Mallard, and an excellent accomplishment for a plant that has continued to operate well despite construction challenges related to its expansion. All told, this was the first year all plants earned an award, and the first year with more than one Gold Award winner. This community can be proud of its state-certified wastewater treatment professionals who work every hour of every day to protect both public health and water quality through effective wastewater treatment and its safe release back into our creeks.
Monday, June 23, 2003
2002 Water Quality Report shares good news!
CHARLOTTE -- The results are in and once again Charlotte-Mecklenburg tap water grades out as tops, according to the 2002 Water Quality Report. The federally-required report shows Charlotte-Mecklenburg Utilities tap water continues to meet and exceed state and federal drinking water standards, with zero violations of water quality. This report covers all tests for 2002.
The colorful, 8-page booklet details substances detected in our drinking water and related information. "We conduct more than 325,000 water quality tests per year to ensure our water is clean and safe and we want our customers to know about it," said Conservation Coordinator Maeneen Klein.
The U.S. Environmental Protection Agency began requiring public water suppliers to provide this annual report beginning in 1998. The purpose is to better inform customers on the safety and content of their drinking water.
Sharing the good news of this report gives us the opportunity to salute the highly trained Charlotte-Mecklenburg Utilities professionals who treat and distribute more than 39 billion gallons of water a year to homes and businesses across Mecklenburg County, Klein said. The report will be mailed to more than 380,000 customers beginning Monday June 16, 2003 and is also available by clicking on the 'publications' link at www.cmutilities.com. In addition, a version of the report is currently scheduled for publication in La Noticia, a local Spanish-speaking newspaper, on June 25. That report will also be posted on the web.
Monday, April 21, 2003
Showerhead swap program launched
CHARLOTTE -- Bring us your old showerhead and Charlotte-Mecklenburg Utilities will give you a new one for free.
The showerhead swap program is a new part of the WaterSmart conservation campaign. "It's just one more way to save water -- and money -- around the home," said Utilities Conservation Coordinator Maeneen Klein. "Older showerheads might use three to seven gallons of water per minute. These new ones work great, and they use only two gallons per minute. Simply trading up and screwing them into your shower saves hundreds of gallons per month."
You can participate in the showerhead swap during weekday business hours by bringing your old showerhead to the Charlotte-Mecklenburg Utilities Administration Building at 5100 Brookshire Boulevard.
For more information about the Charlotte-Mecklenburg Utilities showerhead swap program, call 704-391-5144 or email mklein@ci.charlotte.nc.us.
